Admin & Customer Service

Everyday Mobilty; Nowra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Training provided

Job summary

Everyday Mobility in Nowra is seeking a hands-on administrator to support its customer service and retail operations. You will manage enquiries, prepare quotes, invoices and booking forms, and help customers choose suitable mobility equipment.

This role is full-time, weekday hours, with training provided and a friendly team. You will liaise with therapists and coordinators to ensure accurate orders and timely deliveries, bringing organisation and a proactive approach to daily tasks.

Qualifications

• Experience in administration and customer service.
• Willing to obtain Police Check & NDIS Screening Check.
• Strong organisational and record-keeping skills.
• Good verbal and written communication.

Responsibilities

• Respond to phone, email and in-person enquiries.
• Prepare and send quotes, invoices, and booking forms.
• Liaise with occupational therapists, support coordinators and case managers on quotes and funding.
• Enter orders, updating stock records, tracking and accepting supplier deliveries.
• Coordinating customer appointments and deliveries.
• Demonstrating and explaining how our equipment works.
• Booking jobs for our service and delivery team.
• Assisting with basic assembly and simple store displays.

Skills

Administrative skills

Customer service

Organised and detail-oriented

Communication skills

Problem solving

Teamwork

Tools

Email

Invoicing

Data entry

Job description

Bring your admin skills to a hands-on, people-focused role that makes a real difference.

AtEveryday Mobility, we help people stay independent, mobile, and confident. Our family-run business supports the elderly and disabled community across the Eurobodalla, Shoalhaven and Illawarra, through the sale, rental and servicing of mobility equipment.

What’s the role?

This is a varied and meaningful position with a strong focus on administration, alongside customer service and retail duties.

You’ll support both the team and our customers—managing enquiries, coordinating orders and services, keeping records up to date, and helping people choose the right products for their needs. You’ll also be a key point of contact for the occupational therapists, support coordinators and case managers who refer clients to us — so accuracy and follow-through matter as much as friendliness.

You’ll spend your time:

• Responding to phone, email and in-person enquiries
• Preparing and sending quotes, invoices, and booking forms
• Liaising with occupational therapists, support coordinators and case managers on quotes and funding
• Entering orders, updating stock records, tracking and accepting supplier deliveries
• Coordinating customer appointments and deliveries
• Demonstrating and explaining how our equipment works
• Booking jobs for our service and delivery team
• Assembling products and assisting with basic store displays

We’re looking for someone who is:

• Organised and detail-focused– managing multiple admin tasks confidently
• Warm, helpful and professional– enjoys helping people
• Computer literate– confident with emails, invoicing, data entry, not just comfortable using a computer
• Physically able– to move light equipment and assist with basic assembly
• Willing to obtain– Police Check & NDIS Screening Check
• Communicative– great verbal and written communication skills
• Proactive– takes initiative and solves problems with attention to detail
• Confident, not just agreeable– comfortable saying “let’s find the right option” rather than promising something we can’t deliver
• A team player– able to work independently and collaboratively
• Up to date– with flu and COVID vaccinations
• Weekday work only – Monday to Friday, 9:00–4:30
• Permanent full-time role in a stable and growing business
• Friendly, supportive team environment
• Training provided – no healthcare or mobility background needed
• A meaningful role – your work directly improves people’s lives

Any questions, please call Josie on0448 553 ***