Customer Service Officer

Davies Stewart; Adelaide; On-site; AUD 52,000 - 65,000; Full time

Job summary

Moveability Australia is seeking a dedicated Customer Service Officer to support the Adelaide team. The role blends frontline client care with administrative duties to ensure smooth day-to-day operations.

You will assist with sales, invoicing, and coordination while maintaining high standards of confidentiality and compliance. A strong communicator with organisational flair will thrive in this community-focused role.

Qualifications

• Proven experience in a customer service or administrative support role.
• Exceptional computer literacy, including Microsoft Office and POS systems; Retail Express is a plus.
• Outstanding communication skills with empathy and respect.
• Strong organisational skills and ability to prioritise in a dynamic environment.
• A current driver's licence and ability to pass background checks.

Responsibilities

• Customer Care & Sales Support: greet visitors, assess needs, provide information and quotes, ensure satisfaction from enquiry to delivery.
• POS & Administration: oversee POS system, process invoices/receipts, manage delivery paperwork, keep schedules up to date.
• Team Coordination: act as central point of contact, assist with meetings, maintain office procedures.
• Compliance & Confidentiality: manage sensitive records and WHS compliance; uphold policies.

Skills

Customer service

Administrative support

POS systems

Microsoft Office

Retail Express

Communication

Attention to detail

Tools

Retail Express

Office software

Job description

Are you an empathetic, customer-focused professional looking to make a genuine difference in the community?

Davies Stewart is partnering with Moveability Australia to recruit a dedicated Customer Service Officer for their Adelaide team. This is an exciting permanent employment opportunity for a high-calibre candidate who combines sharp administrative skills with a warm, caring, and professional approach.

About Moveability Australia

Moveability Australia is a trusted Adelaide-based provider specialising in high-quality mobility equipment and daily living aids. Dedicated to enhancing independence and quality of life, they offer expert guidance, compassionate customer service, and tailored solutions for clients, carers, and healthcare professionals across the South Australian community.

The Role

The role is to closely support the CEO, Director, and wider team, you will be the welcoming face and efficient engine room of the business. You will ensure the smooth day-to-day running of the office while providing compassionate, high-quality support to clients, carers, and suppliers. Core responsibilities include:

• Customer Care & Sales Support: Greeting visitors, assessing customer needs, providing expert information and quotes on specialised equipment, and ensuring complete customer satisfaction from enquiry through to delivery.
• Point of Sale (POS) & Administration: Overseeing the POS system (such as Retail Express), processing invoices and receipts, managing delivery paperwork, and keeping product schedules up-to-date.
• Team Coordination: Acting as a central point of contact, assisting with meeting coordination, maintaining office procedures, and providing robust administrative back-up.
• Compliance & Confidentiality: Managing sensitive records with strict confidentiality, ensuring WHS compliance, and adhering to all organisational policies.

What You Bring

To be successful in this vital job, you will possess:

• Proven experience in a customer service or administrative support role, ideally within the health, equipment, or community sector.
• Exceptional computer literacy, including Microsoft Office and POS systems (Retail Express experience highly regarded).
• Outstanding communication skills, a high level of patience, and a natural ability to relate to people from diverse backgrounds with empathy and respect.
• Strong organisational skills, attention to detail, and the ability to prioritise tasks in a dynamic environment.
• A current Drivers Licence and the ability to satisfy all required background checks (including a National Police Clearance and Working with Children/Vulnerable Persons/NDIS clearances).