Sales Administration Assistant (Korean Speaking)

Cuckoo Oceania Pty Ltd; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Cuckoo Oceania Pty Ltd is seeking a reliable Sales Administration Assistant to support sales operations in Sydney, Australia. The role focuses on customer support, with responsibilities covering sales administration and e-commerce platform tasks.

English communication is essential, while fluent Korean is required for internal collaboration, as the team operates primarily in Korean. This is a full-time opportunity with Australian work rights.

Qualifications

• Korean language proficiency is essential for internal collaboration.
• Strong English communication skills required.
• Experience in customer support or sales administration is preferred.
• Familiarity with e-commerce platforms is advantageous.
• Able to work with multiple systems and adapt to new tools.

Responsibilities

• Respond to customer enquiries via email and online channels.
• Handle product, order, delivery and service enquiries professionally.
• Manage customer issues and complaints, coordinating with internal teams as needed.
• Maintain accurate records of customer interactions and resolutions.
• Support sales administration and order processing.
• Provide e-commerce platform support, including product updates and basic system maintenance.

Skills

Korean language

Customer support

Sales admin

E-commerce operations

Multi-system proficiency

Organised

Job description

A beloved South Korean home and living appliance brand, with a dominant international presence, Cuckoo has set its sights on Australia as its next undiscovered frontier.

Cuckoo Oceania was established in June 2020 and has grown into a high-functioning Oceania enterprise, with its Australian headquarters located in Sydney.

Cuckoo Oceania specialises in kitchen appliances and continues on a path of innovation with Cuckoo’s revolutionary water and air care systems. This marks the first of many products designed for the homes of our valued Cuckoo family.

As our business continues to grow, we are seeking a reliable and adaptable Sales Administration Assistant to support sales operations.

About the Role

This role is primarily focused on customer support, with additional responsibilities providing sales administration and e-commerce platform support.

Customer service is an ongoing and important part of the role, involving the handling of customer enquiries and support-related matters. Alongside this, the role will support internal sales and e-commerce operations through light administrative and system-related tasks.

While customer communication is mainly conducted in English, Korean language proficiency is required for internal collaboration, as the team operates predominantly in Korean.

Key Responsibilities

• Responding to customer enquiries via email and online channels
• Handling product, order, delivery, and service-related enquiries professionally
• Managing customer issues and complaints, including coordination with internal teams when required
• Maintaining accurate records of customer interactions and resolutions
• Supporting sales administration and order processing
• Providing e-commerce platform support, including product updates and basic system maintenance

About You

• Fluent or business-level Korean is essential
• Strong written and verbal communication skills in English
• Experience in customer support, sales administration, or e-commerce operations is preferred but not essential
• Confident and professional in handling customer enquiries and complaints
• Comfortable working with multiple systems and learning new tools
• Organised, reliable, and adaptable to a multi-functional role
• Must have valid Australian work rights to work full-time for at least 12 months