Sales Administrator

Zoomlion Australia & New Zealand; City of Brisbane; On-site; AUD 70,000 - 82,000; Full time

Job summary

A dynamic sales organization is seeking two sales assistants to support sales activities in Australia and New Zealand. Responsibilities include handling administrative tasks, responding to customer inquiries, and assisting in market analysis. The ideal candidates should have an Associate degree and 1-3 years of related experience. This full-time position offers a competitive salary range of $70,000 to $82,000 per year.

Qualifications

• 1-3 years in sales support or administrative roles, preferably in construction machinery or B2B industrial sectors.
• Fluent in English, Mandarin skills are an advantage.

Responsibilities

• Handle administrative tasks for the sales team.
• Respond to customer inquiries regarding products and orders.
• Assist in collecting market information and competitor analysis.
• Prepare marketing materials and support industry exhibitions.

Skills

Proficient in MS Office Suite

Excellent communication skills

Excellent organisational skills

Problem-solving skills

Experience with CRM systems

Education

Associate degree in business management or related fields

Job description

Job Overview

We are seeking two dynamic sales assistants to support our growing sales activities in the Australia and New Zealand markets. As a key member of the sales team, you will provide comprehensive administrative, coordination, and customer support to our senior sales managers, ensuring the smooth and efficient operation of the sales process. You will serve as an important bridge for communication between customers and the company's internal departments, committed to enhancing customer satisfaction and assisting in driving the achievement of regional sales targets.

Main Responsibilities

1. Sales Administration and Process Support
   • Handle the daily administrative tasks of the sales team, including but not limited to: preparing quotations, proforma invoices, sales contracts and related correspondence.
   • Assist in managing the Sales Funnel and CRM system to ensure accuracy and timely update of customer information and transaction records.
   • Track order status, coordinate with headquarters and logistics department to ensure timely production and shipment of orders.
   • Assist in preparing sales reports, performance data analysis, and market information compilation.
2. Customer Relationship and Communication Support
   • Primary contact point for customers (dealers, lessors, end users). Respond promptly to inquiries about product information, price, inventory, order status, etc.
   • Organize client meetings, product demonstrations and marketing activities, including related logistics arrangements.
   • Maintain and update customer database, regularly follow up on customer satisfaction.
   • Accurately convey complex or strategic customer requirements to the corresponding sales managers.
3. Market and Competing Product Information Collection
   • Assist in collecting industry dynamics, potential project information and intelligence on competitors' activities, products and pricing in the ANZ market.
   • Monitor local industry media, tender invitation websites and government project announcements, screen valuable information for the sales team's reference.
   • Organize and analyze the collected market information to form a brief report.
4. Marketing and Exhibition Assistance
   • Assist in preparing, proofreading and distributing localisation market materials to ensure compliance with Brand Guidelines.
   • Support implementation of online and offline marketing activities, including preparation, setup and on‑site support for industry exhibitions.
   • Manage online order inquiries and lead distribution for local e‑commerce platforms and local social media accounts.
   • Receive and record customer initial service requests and equipment problem feedback.
   • Coordinate between customer and after‑sales service team, track service progress, ensure prompt handling and provide feedback.

Job Requirements

• Educational Background: Associate degree or higher in business management, marketing, engineering or related fields.
• Work Experience: 1‑3 years in sales support, client service or administrative assistant roles; preference for experience in construction machinery, heavy equipment, automotive or B2B industrial sectors.
• Language Proficiency: Fluent English (both written and spoken). Those with Mandarin communication skills will have a significant advantage.
• Skill Requirements:
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent communication and interpersonal skills, with emphasis on client service.
  • Excellent organisational skills and multitasking abilities, with focus on detail.
  • Proactive, with problem‑solving skills, able to work in a fast‑paced environment.
  • Preference for experience using CRM systems (e.g., Salesforce).

Seniority level

Associate

Employment type

Full‑time

Job function / Industries

Construction and Agriculture, Construction, Mining Machinery Manufacturing

Pay Range

Base pay: $70,000.00 / yr – $82,000.00 / yr

Department

Zoomlion Non‑China Company – Australia and New Zealand Region

Reporting To

Country Manager / Senior Sales Manager