Admin & Customer Service

Timeless; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working after probation

Work from home 1-2 days/week

Job summary

Timeless in Sydney is seeking a highly organized, client-focused team member to be the first point of contact for our clients and to keep daily operations running smoothly. Fluency in Korean and English is essential.

You will handle bilingual communications, support scheduling, maintain records in Excel/Word, and assist with basic bookkeeping and invoicing using Xero. After probation, flexible/hybrid options may apply.

Qualifications

• Fluency in Korean and English (written and spoken) is essential.
• Experience in customer service and administration roles preferred.
• Proficiency with Excel and Word for record keeping and invoicing.

Responsibilities

• Bilingual communication: respond to client emails and calls in Korean and English, liaise with internal teams.
• Customer service: handle inquiries, resolve issues promptly, ensure a positive client experience.
• Scheduling and work allocation: manage and update schedules, allocate tasks to teams.
• Record keeping and data entry: maintain accurate records using Excel and Word.
• Filing: organise physical and digital files for easy access.
• Basic bookkeeping and invoicing: assist with invoicing using Xero.
• Ad-hoc duties: support team with additional tasks as required.
• After-hours availability: respond to client messages outside business hours and weekends when needed.

Skills

Bilingual Korean/English

Customer service

Scheduling

Data entry

Record keeping

Tools

Excel

Word

Xero

Job description

About the Role

We are a leading commercial cleaning company serving over 5,000 clients. We have achieved consistent growth of 30% per annum over the past five years, and we project growth of more than 300% over the next decade. Join us at an exciting stage of our expansion.

We are looking for a organised, client-focused team member to be the first point of contact for our clients and to keep our daily operations running smoothly.

Fluency in both Korean and English (written and spoken) is essential.

Responsibilities

Bilingual Communication: Respond to client emails and calls in both Korean and English, and liaise between clients and the relevant internal teams.

Customer Service: Handle inquiries, resolve issues promptly, and ensure a positive client experience.

Scheduling and Work Allocation: Manage and update work schedules, and allocate tasks efficiently to the appropriate teams.

Record Keeping and Data Entry: Maintain accurate, well-organised records using Excel and Word.

Filing: Organise and manage physical and digital files for easy access.

Basic Bookkeeping and Invoicing: Assist with bookkeeping tasks and prepare invoices using Xero.

Ad-hoc Duties: Support the team with additional tasks as required.

After-Hours Availability: Be available to respond to client messages and emails outside business hours and on weekends when needed.

Flexible Working

Following the probation period, and subject to performance review, you may work from home 1-2 days per week.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Service and Administration Officer?
• Do you have native or bilingual proficiency in any languages other than English?
• How much notice are you required to give your current employer?