Sales Admin & Guest Experience Coordinator

Travel + Leisure Co.; Shoal Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

Travel + Leisure Co. is expanding its sales administration team in Australia. This role supports the Office Administration Manager and sales staff, handling data entry, reporting, and general admin duties while ensuring a high standard of customer service and professional conduct.

You will interact with guests and owners, assist across reception and child minding as required, and contribute to a culture of hospitality and integrity within a fast-paced environment.

Qualifications

• Strong customer service values and focus.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Interact with guests in a polite and friendly manner, answering queries and attending to their needs
• Complete core tasks such as but not limited to data entry, reporting and ad hoc administration duties as delegated by the Office Administration Manager
• Provide support to Office Administration Manager and sales staff in daily sales administration duties
• Ensure effective communication and show respect for your peers and managers and managers. Support others within the team and empower each other wherever possible.
• Follow all Company policies and procedures and adhere to industry and Company best practices
• Maintain standard of appearance in the common areas, administration office, childrens centre and staff lounge as needed
• Display a high standard of professional and personal conduct at all times
• Employees must ensure they comply with T+L’s OH&S Policy, procedures and any reasonable instruction given by T+L.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display Hospitality with Heart customer centric focused service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Job description

Travel + Leisure Co. is expanding its sales administration team in Australia. This role supports the Office Administration Manager and sales staff, handling data entry, reporting, and general admin duties while ensuring a high standard of customer service and professional conduct.

You will interact with guests and owners, assist across reception and child minding as required, and contribute to a culture of hospitality and integrity within a fast-paced environment.