SaaS Growth Account Manager | Renewals & Expansion

Simpro Software; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Diversity & Inclusion

Descripción de la vacante

Simpro Software is expanding its Customer Success team in Melbourne, offering an Account Manager role you can own a large SMB/Mid-Market portfolio. You’ll drive renewals, uncover growth, and partner with customers to deliver tangible value in a fast-paced SaaS environment.

You’ll work with structured processes, maintain CRM hygiene, and translate product features into outcomes while building trusted relationships with time-poor customers.

Formación

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven track record managing renewals and reducing churn across a large portfolio.
• Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries.
• Strong commercial instincts with the ability to identify and act on growth opportunities.
• High level of process discipline and ability to follow structured workflows.
• A driven, outcomes-focused mindset with the ability to thrive in a scaling business.

Responsabilidades

• Own renewals across a large portfolio with consistency and accuracy.
• Proactively identify at-risk customers through outreach and usage insights.
• Maintain clear, reliable renewal forecasts and pipeline visibility.
• Spot and act on expansion opportunities (users, modules, training).
• Partner with customers to unlock additional value from the Simpro platform.
• Contribute to revenue growth while maintaining a strong customer-first mindset.
• Follow established playbooks, cadences, and processes.
• Maintain excellent CRM hygiene and account records.
• Manage a high-volume portfolio with strong organisation and attention to detail.
• Engage with time-poor, operational customers in a clear and direct way.
• Translate product features into simple, tangible business outcomes.
• Build trust through consistency, reliability, and genuine care.

Conocimientos

Account Management

Renewals

Churn Reduction

SaaS

Customer Success

Cross-functional Collaboration

Descripción del empleo

Simpro Software is expanding its Customer Success team in Melbourne, offering an Account Manager role you can own a large SMB/Mid-Market portfolio. You’ll drive renewals, uncover growth, and partner with customers to deliver tangible value in a fast-paced SaaS environment.

You’ll work with structured processes, maintain CRM hygiene, and translate product features into outcomes while building trusted relationships with time-poor customers.