Manager, Account Management

Simpro; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Simpro, a global leader in field service software, seeks an accomplished Manager, Account Management to lead a quota-carrying team focused on upsell and expansion within our existing customer base. You’ll drive revenue growth through structured plays, forecast accuracy, and strategic account planning.

You will balance customer value with revenue outcomes, coach on closing techniques, and push for continuous improvement while aligning with Product, Marketing, and Support to unlock expansion

Qualifications

• Experience leading a quota-carrying Account Management or expansion sales team in SaaS.
• Proven ability to deliver against Net Revenue Retention and expansion revenue targets.
• Strong pipeline, forecasting discipline, and CRM management experience.

Responsibilities

• Build, lead, and scale a team of Account Managers focused on upsell and expansion revenue.
• Own team performance against NRR, expansion pipeline, and closed revenue targets.
• Implement a repeatable expansion motion across SMB and Mid‑Market segments.
• Drive pipeline discipline through forecasting, deal inspection, and conversion management.
• Coach the team on commercial conversations, value articulation, and closing techniques.
• Establish account planning and territory strategies to uncover growth opportunities.
• Partner cross-functionally to unlock expansion pathways within the customer base.

Skills

Account management leadership

Expansion sales

NRR targets

Forecasting

CRM discipline

Tools

Salesforce

CRM tools

Job description

JobSimpro is the global leader in field service management software, trusted by 22,000+ trades businesses across electrical, plumbing, HVAC, security, and fire protection. We're scaling fast, and our Account Management team is at the centre of that growth.As Manager, Account Management, you’ll lead a team of commercially driven Account Managers responsible for growing revenue across an existing customer base. This is not a traditional relationship management role - it’s a quota-carrying, expansion-focused function with clear expectations around pipeline creation, deal execution, and Net Revenue Retention.You’ll bring structure, accountability, and sales discipline to how we identify, forecast, and close expansion opportunities at scale.What You’ll DoBuild, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenueOwn team performance against NRR, expansion pipeline, and closed revenue targetsImplement and embed a repeatable expansion sales motion across SMB and Mid-Market segmentsDrive pipeline discipline through regular forecasting, deal inspection, and conversion managementCoach your team on commercial conversations, value articulation, and closing techniquesEstablish clear account planning and territory strategies to systematically uncover growth opportunitiesPartner cross-functionally (Product, Marketing, Support) to unlock expansion pathways within the customer baseCreate a culture of accountability, high performance, and continuous improvementWhat You’ll BringProven experience leading a quota-carrying Account Management or expansion sales team in SaaSStrong track record of delivering against NRR and expansion revenue targetsDeep expertise in upsell and cross-sell motions, with the ability to scale these across a teamHands-on leadership style with a focus on coaching, deal strategy, and performance managementStrong commercial acumen - able to balance customer value with revenue outcomesExperience building pipeline rigor, forecasting accuracy, and CRM discipline (Salesforce preferred)Ability to operate across SMB and Mid-Market segments with a structured, data-driven approachFamiliarity with operational, trades-based customers is a plusOur Core ValuesWhile experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:We Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .Visit simprogroup.com/au/company/careers to learn more about us and our values.We would like to take this opportunity to thank all candidates for their application.*Please note, no agencies will be accepted in the recruitment of this role.