SaaS Account Manager

Martian Logic (MyRecruitment+); Sydney; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Personal and carer's leave (10 days)

Paid parental leave (2 weeks)

Shape the future of workplace tech

Job summary

Martian Logic is seeking a SaaS Account Manager to nurture relationships with enterprise clients and drive adoption of the HRIS platform. You will lead onboarding, identify upsell opportunities, and coordinate with product and support teams to ensure client success and retention.

Ideal candidates bring proven SaaS account management experience, strong relationship-building and negotiation skills, and the ability to map client needs to platform capabilities in a fast-paced growth environment.

Qualifications

• Proven experience in SaaS account management or similar client-facing roles.
• Strong relationship-building and negotiation skills.
• Ability to understand client business needs and map them to platform capabilities.
• Excellent communication and presentation skills.
• Experience working in fast-paced, growth-focused environments.

Responsibilities

• Manage a portfolio of enterprise SaaS accounts and develop strategic relationships with key stakeholders.
• Identify and pursue expansion opportunities within existing accounts.
• Ensure successful client on-boarding and ongoing product adoption.
• Collaborate with product and support teams to resolve client concerns and optimise their experience.
• Track and report on account performance metrics and revenue impact.

Skills

SaaS account management

Relationship-building

Negotiation

Communication skills

Presentation skills

Job description

• Build long-term relationships with enterprise SaaS clients
• Excellent base salary and high OTE earning potential
• High performing well established team with great leadership

About Martian Logic

Martian Logic is an all-in-one HRIS platform integrating core HR, payroll, learning management, and workforce management into a single, unified solution. We streamline recruitment, digital on-boarding, rostering, compliance, and ongoing development to help organisations deliver seamless employee experiences.

The Role

As a SaaS Account Manager, you will manage relationships with enterprise clients, ensuring their success with the Martian Logic platform. You will act as the primary point of contact for assigned accounts, identify up-sell and cross-sell opportunities, and drive client retention and satisfaction.

Key Responsibilities

• Manage a portfolio of enterprise SaaS accounts and develop strategic relationships with key stakeholders
• Identify and pursue expansion opportunities within existing accounts
• Ensure successful client on-boarding and ongoing product adoption
• Collaborate with product and support teams to resolve client concerns and optimise their experience
• Track and report on account performance metrics and revenue impact

What We're Looking For

• Proven experience in SaaS account management or similar client-facing roles
• Strong relationship-building and negotiation skills
• Ability to understand client business needs and map them to platform capabilities
• Excellent communication and presentation skills
• Experience working in fast-paced, growth-focused environments

What We Offer

• Permanent full-time position
• Competitive salary package: $110,000–$130,000 per anum in base
• OTE: $180,000 to $220,000 per anum
• 10 days of personal and carer's leave annually
• 2 weeks of paid parental leave from the birth of a child
• Opportunity to shape the future of workplace technology