SaaS Account Manager

Martian Logic; Sydney; Presencial; AUD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal & carer's leave

Paid parental leave

Descripción de la vacante

Martian Logic Pty is seeking a SaaS Account Manager in Sydney to manage enterprise client relationships and drive adoption of the Martian Logic platform. You will identify up-sell opportunities, oversee onboarding, and partner with product and support teams to optimise client satisfaction.

You will excel at building strategic relationships, negotiating with stakeholders, and communicating effectively in a fast-paced growth environment, delivering measurable revenue impact for the business.

Formación

• Proven experience in SaaS account management or similar client-facing roles.
• Ability to build and maintain strategic relationships with key stakeholders.
• Strong negotiation and presentation capabilities.

Responsabilidades

• Manage a portfolio of enterprise SaaS accounts and develop strategic relationships with key stakeholders.
• Identify and pursue expansion opportunities within existing accounts.
• Ensure successful onboarding and ongoing product adoption.
• Collaborate with product and support teams to resolve client concerns and optimise experience.
• Track and report on account performance metrics and revenue impact.

Conocimientos

SaaS account mgmt

Relationship-building

Negotiation

Client needs mapping

Communication skills

Presentation skills

Fast-paced environment

Descripción del empleo

Martian Logic is an all-in-one HRIS platform integrating core HR, payroll, learning management, and workforce management into a single, unified solution. We streamline recruitment, digital on-boarding, rostering, compliance, and ongoing development to help organisations deliver seamless employee experiences.

The Role

As a SaaS Account Manager, you will manage relationships with enterprise clients, ensuring their success with the Martian Logic platform. You will act as the primary point of contact for assigned accounts, identify up-sell and cross-sell opportunities, and drive client retention and satisfaction.

Key Responsibilities

• Manage a portfolio of enterprise SaaS accounts and develop strategic relationships with key stakeholders
• Identify and pursue expansion opportunities within existing accounts
• Ensure successful client on-boarding and ongoing product adoption
• Collaborate with product and support teams to resolve client concerns and optimise their experience
• Track and report on account performance metrics and revenue impact

What We're Looking For

• Proven experience in SaaS account management or similar client-facing roles
• Strong relationship-building and negotiation skills
• Ability to understand client business needs and map them to platform capabilities
• Excellent communication and presentation skills
• Experience working in fast-paced, growth-focused environments

What We Offer

• Permanent full-time position
• Competitive salary package: $110,000–$130,000 per anum in base
• OTE: $180,000 to $220,000 per anum
• 10 days of personal and carer's leave annually
• 2 weeks of paid parental leave from the birth of a child
• Opportunity to shape the future of workplace technology