RTW Coordinator

Arnold Group; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Arnold Group in Brisbane is seeking an experienced Return to Work (RTW) Coordinator to join a large, multi-site hospitality organisation on an initial six-month contract. The role requires someone who can hit the ground running, take ownership of a backlog of workers' compensation claims and drive positive RTW outcomes.

Based in Brisbane with potential site travel, you will manage a high-volume caseload, develop RTW plans, and collaborate with Area Managers, insurers, and practitioners to ensure

Qualifications

• Hands-on RTW Coordinator or Injury Management experience.
• Strong knowledge of Queensland workers' compensation legislation and processes.
• Ability to manage high-volume caseloads and clear backlogs.
• Excellent stakeholder engagement, communication and organisational skills.
• Proactive and solutions-focused with minimal supervision.

Responsibilities

• Manage and progress a portfolio of workers' compensation claims, prioritising outstanding cases.
• Develop, implement and monitor rehabilitation and return-to-work plans.
• Collaborate with Area Managers to identify suitable duties for safe RTW outcomes.
• Liaise with injured workers, insurers, treating practitioners, rehab providers and regulators.
• Ensure compliance with Queensland RTW legislation and requirements.
• Maintain accurate claims documentation and follow up actions to ensure timely resolution.

Skills

RTW coordination

Injury Management

Stakeholder engagement

Independent worker

Job description

About the Role:

We are seeking an experienced, hands-on Return to Work (RTW) Coordinator to join a large, multi-site hospitality organisation on an initial six-month contract. This is a busy, operational role requiring someone who can hit the ground running, take ownership of a significant workers' compensation claims backlog and drive positive return-to-work outcomes.

Key Responsibilities:

• Manage and progress an existing portfolio of workers' compensation claims, prioritising outstanding cases.
• Develop, implement and monitor rehabilitation and return-to-work plans.
• Work closely with Area Managers to identify suitable duties and facilitate safe, sustainable return-to-work outcomes.
• Liaise proactively with injured workers, insurers, treating practitioners, rehabilitation providers and regulators.
• Ensure compliance with Queensland workers' compensation legislation and RTW requirements.
• Maintain accurate claims documentation and follow up outstanding actions to ensure timely resolution.

About You:

• Proven experience in a hands-on RTW Coordinator or Injury Management role.
• Strong working knowledge of Queensland workers' compensation legislation and processes.
• Demonstrated ability to manage high-volume caseloads and clear backlogs.
• Excellent stakeholder engagement, communication and organisational skills.
• Proactive, solutions-focused and confident working independently with minimal supervision.
• Experience in multi-site operational environments will be highly regarded.

This opportunity will suit an experienced RTW professional who enjoys rolling up their sleeves, taking ownership and making an immediate impact.

Additional Information:

Based in Brisbane, with occasional site travel required. A driver's licence and own vehicle are essential, with kilometres reimbursed.

• Take ownership of claims backlogs and drive RTW outcomes
• 6-month contract with potential to go permanent
• Hands-on role requiring strong Queensland RTW experience