Return to Work Coordinator

The Safe Step; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Safe Step Brisbane support office coordinates workers' compensation claims across Australia, with Hamilton-based leadership guiding the return to work process. You will support claim lodgement, progress, and paperwork, while maintaining confidential records and developing suitable duties plans to assist injured employees back to work.

You bring experience in return to work or injury management and hold a Queensland Rehabilitation and Return to Work Coordinator qualification.

Qualifications

• Experience in return to work or injury management.
• Sound workers' compensation knowledge.
• Queensland Rehabilitation and Return to Work Coordinator qualification required.

Responsibilities

• Provide claim forms and guide team members through lodgement.
• Follow up paperwork, answer questions and progress claims.
• Develop, update and monitor suitable duties plans.
• Support team members and managers during the return to work process.
• Maintain accurate and confidential records.

Skills

Return to work coordination

Injury management

Workers' compensation knowledge

Phone support

Education

Queensland Rehabilitation and Return to Work Coordinator qualification

Job description

About Them

Our client is a leading, ASX-listed restaurant operator with a national footprint and a large, diverse workforce. Based in Hamilton, their Brisbane support office brings together the teams that support restaurant operations across Australia. You’ll join a supportive safety and wellbeing team that takes a practical, people-focused approach to helping injured employees recover and return to work.

The opportunity

Supporting a national portfolio, predominantly across Queensland, you will help coordinate workers' compensation claims and suitable duties arrangements. Your responsibilities will include:

• Providing claim forms and guiding team members through the lodgement process.
• Following up paperwork, answering questions and keeping claims progressing.
• Developing, updating and monitoring suitable duties plans.
• Supporting team members and managers throughout the return to work process.
• Maintaining accurate and confidential records.

Most existing claims already have suitable duties plans in place. You will have guidance and support from your manager, with minimal insurer engagement and no direct doctor or rehabilitation provider liaison expected during this assignment.

About you

You bring experience in return to work or injury management, sound workers' compensation knowledge and a Queensland Rehabilitation and Return to Work Coordinator qualification.

You are organised, empathetic and comfortable picking up the phone to support people and following things through. Confidence learning new systems is essential; experience with the business's specific platform is not required.