Return to Work Coordinator

The Next Step Recruitment Company; Brisbane; Hybrid; AUD 55,000 - 76,000; Part time

Benefits offered by this job

Hybrid & flexible working

Job summary

The Next Step Recruitment Company – Brisbane QLD is seeking a Return to Work Coordinator to support a national portfolio, mainly across Queensland. You will coordinate workers’ compensation claims, develop suitable duties plans, and guide teams through lodgement and progression.

The role includes returning injured employees to work and maintaining confidential records. Applicants should have experience in return to work, solid workers’ compensation knowledge, and a Queensland Rehabilitation and

Qualifications

• Experience in return to work or injury management.
• Sound workers’ compensation knowledge.
• Queensland Rehabilitation and Return to Work Coordinator qualification required.

Responsibilities

• Provide claim forms and guide team members through lodgement.
• Follow up paperwork and keep claims progressing.
• Develop, update and monitor suitable duties plans.
• Support team members and managers through return to work process.
• Maintain accurate and confidential records.

Skills

Return to work management

Workers' compensation knowledge

Education

Queensland Rehabilitation and Return to Work Coordinator qualification

Job description

The Next Step Recruitment Company – Brisbane QLD

About Them
Our client is a leading, ASX-listed restaurant operator with a national footprint and a large, diverse workforce. Based in Hamilton, their Brisbane support office brings together the teams that support restaurant operations across Australia. You’ll join a supportive safety and wellbeing team that takes a practical, people-focused approach to helping injured employees recover and return to work.

The opportunity
Supporting a national portfolio, predominantly across Queensland, you will help coordinate workers’ compensation claims and suitable duties arrangements. Your responsibilities will include:

• Providing claim forms and guiding team members through the lodgement process.
• Following up paperwork, answering questions and keeping claims progressing.
• Developing, updating and monitoring suitable duties plans.
• Supporting team members and managers throughout the return to work process.
• Maintaining accurate and confidential records.

Most existing claims already have suitable duties plans in place. You will have guidance and support from your manager, with minimal insurer engagement and no direct doctor or rehabilitation provider liaison expected during this assignment.

About you
You bring experience in return to work or injury management, sound workers’ compensation knowledge and a Queensland Rehabilitation and Return to Work Coordinator qualification.

You are organised, empathetic and comfortable picking up the phone to support people and follow things through. Confidence learning new systems is essential; experience with the business’s specific platform is not required.

Additional information

• Immediate start Contract | 6 weeks with potential for extension
• Hamilton Location | Hybrid & flexible working
• National ASX Listed business | Collaborative culture