RTO Administrator

Australian Concert & Entertainment Security; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible and collaborative work环境

Competitive salary

Job summary

ACESGroup, operating as Australian Concert & Entertainment Security in Redfern NSW, is seeking an organised Administrator to manage enrolments, records and compliance within our Affirm Training operations. The role will support trainers, coordinate course logistics and deliver excellent student and stakeholder service.

The position requires attention to detail, strong communication, and the ability to work across a rotating roster including weekdays and weekends.

Qualifications

• 2+ years experience in an RTO Administration role.
• Strong attention to detail and ability to manage competing priorities.
• Excellent communication and customer service skills.

Responsibilities

• Manage student enrolments, registrations and records across portals and SMS.
• Issue qualifications, statements of attainment and certificates.
• Ensure compliance with regulatory requirements.
• Provide front-line customer service to students, trainers and stakeholders via phone, email and in person.
• Support trainers with course logistics, classroom setup and resources.
• Maintain training room presentation and escalate facilities issues to the RTO Manager.
• Carry out ad hoc tasks and requests as required.

Skills

Attention to detail

Communication skills

Customer service

Fast-paced environment

Tools

Microsoft Office

RTO systems (ReadyStudent/VETtrak)

Job description

Australian Concert & Entertainment Security – Redfern NSW

Affirm Training is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality training and assessment services. Our mission is to provide outstanding learning outcomes for students while maintaining the highest standards of compliance and integrity.

About the Role

We are seeking a highly organised and detail-oriented Administrator to join our team. You will be the engine behind our training operation, keeping enrolments running smoothly, ensuring compliance with regulatory frameworks, and delivering an exceptional experience for students and trainers.

This role works across a rotating roster including weekdays and weekends.

Key Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

About You

• Minimum 2 years experience in an RTO Administration role
• Availability to work weekday and weekends
• Intermediate to advanced Microsoft Office Skills
• Experience with RTO systems – Ready Student/VETtrak (desirable)
• Strong attention to detail and ability to manage competing priorities
• Excellent communication skills and customer service skills
• Proactive, reliable and capable of working in a fast-paced environment
• Ability to work both independently and as part of a collaborative team

Why Join Us?

• Be part of a supportive and professional team committed to quality training
• Opportunity to grow your career in the education and training sector
• Flexible and collaborative work environment
• Competitive salary package based on experience

If you are a compliance-focused professional who takes pride in accuracy, quality, and continuous improvement, we would love to hear from you.

About us:

ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, hospitals, parklands, technology precincts and major sporting & entertainment venues.

At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, affirm training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.