RTO Administrator

Civil Contractors Federation Victoria Limited; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Civil Contractors Federation Victoria is seeking an RTO Administrator to join the Training Arm, reporting to the RTO Relationships Lead. This office-based role (Notting Hill) requires collaboration with the RTO team to manage enrolments and compliance through VET Trak/VET Enrol systems.

You will support the Executive Manager and RTO team in efficient, accurate processes, focusing on customer service and enrolments, while ensuring adherence to Skills First Funding and ASQA requirements.

Qualifications

• Experience handling enrolments and compliance checks in RTO settings.
• Proven customer service excellence and communication skills.
• Familiarity with Skills First Funding and ASQA requirements.
• Ability to coordinate across RTO team and executives.

Responsibilities

• Customer service and internal departmental communications
• Short course /Traffic enrolments
• Apprentice Trainee journey and progress reporting
• General training and operations support

Skills

Current Driver’s licence

Working with Children Check

Customer service experience

RTO Administration experience

Training in Student Management Systems

Education

Cert III or Cert IV in administration or business

Tools

MS Office

VET Trak

VET Enrol

Student Management Systems

Job description

Civil Contractors Federation Victoria ("CCF Victoria") is the peak industry body supporting and representing civil contractors across Victoria. With almost 500 contractors and associate members and as an Industry Registered Training Organisation (RTO 3704), CCF Victoria is dedicated to empowering the civil community. CCF Victoria provides a supportive and flexible culture to its staff and provides opportunities to build and develop your skills and capabilities as well as work with a collaborative friendly team. Our values of Service, Integrity, Care, and Collaboration drive us.

About you:

The RTO Administrator isa key member of the Training Arm and reports to the RTO Relationships Lead and works in alignment to the CCF Victoria RTO Administration Team in an office-based team (3 days per week or equivalent) in Notting Hill.

Responsibilities include processing all aspects of enrolments and carding via the Student Management System (VET Trak/VET Enrol), compliance checking and supporting the RTO team in general operation.This role requires a highly collaborative and strong communicator as it supports the Executive Manager, RTO Relationships Lead, and RTO Admin team in efficient and accurate process driven RTO activities. It has a key focus on enrolments and customer service and does require knowledge of Skills First Funding and ASQA requirements across all training and administration.

The RTO Administrator role’s duties include but may not be limited to:

• Customer Service and internal departmental communications
• Short course /Traffic enrolments
• Apprentice Trainee journey and compliance tracking and progress reporting
• General training and operations support

Key Skills (Essential)

- These qualifications, certificates, licences, or tickets are essential to be eligible for this role:

• Current Driver’s licence
• Working with Children Check
• Extensive and demonstrated Customer Service experience
• RTO Administration or equivalent experience / employment
• Training in Contact /Student Management Systems

Key Skills (Desirable)

- These qualifications, certificates, licences, or tickets are required for this role, if the applicant does not hold them at time of application they may be obtained within an agreed timeframe:

• Cert III / Cert IV or above qualifications in administration, business or equivalent work experience
• Reasonable understanding / knowledge of:
• Skills First Funding, SVTS requirements
• Apprenticeship/Traineeship models
• ASQA, AQTF, VRQA regulators and VET

Core Skills required to effectively fulfill this role (technical & personal) are as follows:

Technical

• Strong understanding of student/contact data management systems
• Excellent knowledge of MS Office (Word, PowerPoint, Excel, Outlook)
• Report preparation, formatting and editing skills (proofreading)
• Project coordination
• Strong business acumen - written and spoken.

Personal

• Must be an Australian Citizen or Permanent Resident
• Business standard English language, written and spoken.
• Excellent organisation skills with an ability to deal with conflicting demands in an ever changing and challenging environment.
• Drive for excellence and continuous improvement
• High level of time management skills & the ability to manage conflicting deadlines.
• Maintain high level of confidentiality in managing personal details at all
• Work in a team environment
• Excellent presentation skills and confident and attentive to clients
• Self-motivated worker with strong ethical behaviour with a high level of professionalism
• Is team focused, works well with others and able to foster cross departmental relationships.
• Ability to manage internal & external stakeholders effectively, building a good rapport

We offer an industry competitive salary based on qualifications, relevant skills and experience. We are a leading peak industry association with a strong values-based culture and are invested in our people's personal and professional development. We want to help you be your best you!

Location

The RTO Administrator role will be based at our office at 9 Business Park Drive, Notting Hill. The role may also requires attendance at some events at key times around the year.

If you require more information, you may contact us at [e-mail]