RTO Administrator

CFT International; Melbourne; Remote; AUD 50,000 - 70,000; Full time

Job summary

CFT International is seeking an RTO Administrator to keep the student journey seamless from enrolment through to certification. You’ll handle student support, manage records in aXcelerate, and help maintain compliance while working from home with a friendly team.

This role suits a self-motivated, well-organised person who can work independently during business hours and stay connected with the team remotely. A quiet home workspace and reliable internet are essential.

Qualifications

• Experience in RTO administration or a similar education role
• Strong written communication and a kind, friendly manner with students
• Well organised and able to manage your own workload without close supervision
• Reliable and available during business hours
• A quiet, dedicated home workspace and reliable internet
• Experience with Zendesk and LiveChat (desirable)
• Understanding of VET compliance and the Standards for RTOs (desirable)
• Experience in food safety or hospitality training (desirable)

Responsibilities

• Respond to student enquiries by email, support tickets and live chat, within our 1 hour response standard
• Manage enrolments, student records and certificates in aXcelerate
• Process assessment submissions and course completion notices
• Handle USI verification and student documentation
• Support employer and group enrolments
• Maintain accurate records in line with ASQA and Standards for RTOs requirements
• Work with the team to improve processes and the student experience

Skills

RTO administration

Written communication

Organisation

Self-motivation

Reliability

Independent working

Tools

aXcelerate

Zendesk

LiveChat

Job description

As our RTO Administrator, you'll keep the student experience running smoothly from enrolment through to certification. You'll look after student support, manage records in aXcelerate, and help keep us compliant. This role suits someone who is self-motivated and organised working from home, while also enjoying being part of a friendly team.

Key responsibilities

• Respond to student enquiries by email, support tickets and live chat, within our 1 hour response standard
• Manage enrolments, student records and certificates in aXcelerate
• Process assessment submissions and course completion notices
• Handle USI verification and student documentation
• Support employer and group enrolments
• Maintain accurate records in line with ASQA and Standards for RTOs requirements
• Work with the team to improve processes and the student experience

About you

• Experience in RTO administration or a similar education role
• Working knowledge of aXcelerate
• Strong written communication and a kind, friendly manner with students
• Well organised and able to manage your own workload without close supervision
• Reliable and available during business hours
• A quiet, dedicated home workspace and reliable internet
• Experience with Zendesk and LiveChat (desirable)
• Understanding of VET compliance and the Standards for RTOs (desirable)
• Experience in food safety or hospitality training (desirable)

About us

CFT International is a family-run, women-owned registered training organisation with 30 years in the industry. We were one of the first colleges in Australia to deliver food safety training online, and over the past 25 years we've grown into one of the leading online providers of Food Safety and RSA certificates. Through that growth, we've stayed true to our roots. We care about our students and each other. We're a small, supportive team that works remotely but stays connected, and we're flexible where we can be.