Rostering & Workforce Planner — Mon–Fri, Not-for-Profit

National Networks Plus; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Weekday schedule

Free parking

ADO monthly

Birthday leave

Team culture

Training & development

Job summary

National Networks Plus in Sydney is seeking a dedicated Workforce Planner – Rostering to join our scheduling team. You will act as the frontline contact for clients and staff, ensuring rosters are filled efficiently and professionally.

This full-time, office-based role requires clear communication, problem-solving, and the ability to build strong relationships with clients and staff while safeguarding WHS compliance.

Qualifications

• Excellent interpersonal and written communication skills.
• High attention to detail with ability to multitask under pressure.
• Client-first mindset delivering high service levels.
• Experience with scheduling systems is preferred.

Responsibilities

• Act as the main point of contact for client roster and staffing requests.
• Coordinate rosters for Community, Aged Care, and Home Care services using best practice staffing strategies.
• Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
• Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
• Maintain a professional and courteous approach to build strong, ongoing relationships.
• Collaborate with internal teams to align recruitment and rostering priorities.
• Complete handovers, maintain accurate documentation, escalate concerns as required.
• Support general office operations and assist with phones, emails, and admin tasks.
• Contribute to WHS compliance and continuous improvement of rostering processes.
• Take a proactive approach to staff engagement by offering shift opportunities equitably.

Skills

Interpersonal communication

Attention to detail

Client-focused service

Multitask under pressure

Organised / reliable

Tech-savvy

Scheduling systems

SharePoint

Tools

SharePoint

Scheduling software

Job description

National Networks Plus in Sydney is seeking a dedicated Workforce Planner – Rostering to join our scheduling team. You will act as the frontline contact for clients and staff, ensuring rosters are filled efficiently and professionally.

This full-time, office-based role requires clear communication, problem-solving, and the ability to build strong relationships with clients and staff while safeguarding WHS compliance.