Workforce Planner - Rostering

National Networks Plus; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Weekday schedule

Free parking

ADO monthly

Birthday leave

Team culture

Training & development

Job summary

National Networks Plus in Sydney is seeking a dedicated Workforce Planner – Rostering to join our scheduling team. You will act as the frontline contact for clients and staff, ensuring rosters are filled efficiently and professionally.

This full-time, office-based role requires clear communication, problem-solving, and the ability to build strong relationships with clients and staff while safeguarding WHS compliance.

Qualifications

• Excellent interpersonal and written communication skills.
• High attention to detail with ability to multitask under pressure.
• Client-first mindset delivering high service levels.
• Experience with scheduling systems is preferred.

Responsibilities

• Act as the main point of contact for client roster and staffing requests.
• Coordinate rosters for Community, Aged Care, and Home Care services using best practice staffing strategies.
• Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
• Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
• Maintain a professional and courteous approach to build strong, ongoing relationships.
• Collaborate with internal teams to align recruitment and rostering priorities.
• Complete handovers, maintain accurate documentation, escalate concerns as required.
• Support general office operations and assist with phones, emails, and admin tasks.
• Contribute to WHS compliance and continuous improvement of rostering processes.
• Take a proactive approach to staff engagement by offering shift opportunities equitably.

Skills

Interpersonal communication

Attention to detail

Client-focused service

Multitask under pressure

Organised / reliable

Tech-savvy

Scheduling systems

SharePoint

Tools

SharePoint

Scheduling software

Job description

Location: Frenchs Forest Sydney | Full-Time in the Office | Monday to Friday

Our business is growing! Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner â Rostering to join our dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters â we want to hear from you.

About the Role

As a Workforce Planner â Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You'll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

Key Responsibilities

• Act as the main point of contact for client roster and staffing requests.
• Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
• Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
• Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
• Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
• Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
• Complete handovers, maintain accurate documentation, and **escalate** any concerns as required.
• Support general office operations and assist with phones, emails, and administrative tasks as needed.
• Contribute to WHS compliance and continuous improvement of rostering processes.
• Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.

What You Bring to the Role

• Strong interpersonal and communication skills â phone and written.
• High attention to detail and the ability to multitask under time pressure.
• A client-first mindset and passion for delivering great service.
• Organised, solution-focused, and reliable in managing competing priorities.
• Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
• Ability to remain calm and proactive in a fast-paced, ever-changing environment.

Desirable Qualifications & Experience

• Experience working in administration
• Previous experience in rostering, scheduling, or workforce coordination a benefit but not essential

What NNP Offers You

• Not-for-Profit salary packaging â take home more with tax-free benefits!
  (We’re proud to be the only agency of our kind in Australia offering this.)
• Monday to Friday hours â enjoy your weekends!
• Free On-site parking
• Allocated Day Off (ADO) each month
• Day off on your birthday
• Friendly, supportive, close-knit team culture
• Ongoing training and development in a meaningful sector