Rostering and Recruitment officer

Home Care Experts - NDIS Registered Provider; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Stable Monday-to-Friday office hours

Collaborative and values-driven team

Job summary

Home Care Experts is recruiting a Recruitment & Rostering Officer in Melbourne to coordinate rosters, support recruitment and onboarding, and ensure compliant workforce records for disability services.

The role combines scheduling, recruitment support, and stakeholder communication in a fast-paced environment, with a 6-month fixed-term contract and potential extension.

Qualifications

• Previous experience in rostering, scheduling, workforce coordination, or recruitment.
• Experience within the disability, community services, aged care, or healthcare sector (preferred).
• Strong customer service and workforce engagement principles.

Responsibilities

• Create, manage and maintain staff rosters aligned with participant needs.
• Coordinate shift allocations and staff matching by skills and availability.
• Respond quickly to last-minute changes, cancellations, and absences.
• Source replacement staff to ensure continuity of support services.
• Maintain accurate workforce records and compliance documentation.

Skills

Rostering

Recruitment

Onboarding

Communication

Administration

Scheduling software

Tools

Rostering software

Job description

At Home Care Experts, we are dedicated to empowering people living with disability to lead independent, meaningful, and fulfilling lives. As a registered NDIS provider, we deliver person-centred supports tailored to each participant’s unique goals, preferences, and needs.

Our team is built on compassion, accountability, respect, and inclusion. We pride ourselves on creating a supportive workplace culture where employees are encouraged to grow professionally while making a genuine difference in the community.

As our services continue to grow, we are seeking a proactive and highly organised Recruitment & Rostering Officer to join our team on a 6-month fixed-term contract, with potential extension, commencing from August 2026.

About the Role

This is a fast-paced and rewarding position that combines workforce coordination, staff rostering, and recruitment support within the disability services sector.

You will play a key role in ensuring participants receive reliable and high-quality support services through effective scheduling and workforce planning. Working closely with Service Managers and support workers, you will manage day-to-day rostering requirements, respond to staffing changes, and assist with recruitment and onboarding activities.

This role requires someone who thrives under pressure, enjoys problem-solving, and can confidently manage competing priorities while maintaining a high level of professionalism and customer service.

Key Responsibilities

Rostering & Workforce Coordination

• Create, manage, and maintain staff rosters in line with participant support requirements
• Coordinate shift allocations and ensure suitable staff matching based on skills, availability, and participant preferences
• Respond promptly to last-minute roster changes, cancellations, and staff absences
• Source replacement staff and ensure continuity of support services
• Monitor roster efficiency and identify practical workforce solutions

Recruitment & Onboarding

• Assist with end-to-end recruitment activities including screening, interviews, and onboarding
• Collect and maintain employee compliance documentation
• Support the onboarding process for new support workers
• Ensure workforce records remain accurate and up to date within internal systems

Communication & Administration

• Act as a key point of contact for support workers regarding roster enquiries and shift coordination.
• Maintain strong working relationships with employees, participants, and internal/external stakeholders.
• Provide high-quality administrative support across workforce operations.
• Ensure compliance with NDIS requirements, organisational policies, and relevant employment legislation.

About You

To be successful in this role, you will be a motivated and solutions-focused individual with strong organisational skills and the ability to work effectively in a dynamic environment.

You will ideally bring:

• Previous experience in rostering, scheduling, workforce coordination, or recruitment
• Experience within the disability, community services, aged care, or healthcare sector (preferred)
• Strong understanding of customer service and workforce engagement principles
• Excellent communication and interpersonal skills
• High-level administrative and computer skills
• The ability to manage competing priorities and work autonomously
• Knowledge of the SCHADS Award and Fair Work requirements (desirable)
• Experience using rostering or scheduling software systems.

Mandatory Requirements

• Current NDIS Worker Screening Check
• Working with Children Check
• Full Australian working rights

Why Join Home Care Experts?

• Supportive and inclusive team culture
• Opportunity to make a meaningful impact in the disability sector
• Ongoing learning and professional development opportunities

Stable Monday-to-Friday office hours

Collaborative and values-driven workplace

If you are passionate about workforce coordination, enjoy working in a fast-moving environment, and want to contribute to positive outcomes for people living with disability, we would love to hear from you.