Rostering Officer - Cairns or Cannon Hill

Martian Logic Pty; Cairns Regional, Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Entertainment expenses

Hybrid work

Onsite parking

Cafe

Paid parental leave

Employee Assistance Program

Job summary

Endeavour Foundation in Cairns or Cannon Hill is seeking a Rostering Officer to coordinate staff rosters for disability residents, respond quickly to changes, and schedule support workers for 24/7 coverage.

You’ll work with front-line teams, handle enquiries by phone and email, and ensure rosters align with NDIS plans. Hybrid work is available: 3 days in office, 2 days from home.

Salary packaging and entertainment expense benefits are also offered, along with an EAP and paid parental leave.

Qualifications

• Experience in rostering or scheduling is essential.
• Customer service experience, preferably in disability or community services.
• Strong organisational and multi-tasking abilities.
• Excellent communication and problem-solving skills.
• Willingness to obtain checks: Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence.

Responsibilities

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences
• Responding to enquiries via phone, email, chat, and other communication channels
• Ensuring rosters align with customer NDIS plans and funding requirements
• Collaborating with your team to deliver seamless, customer-focused outcomes
• Helping create flexible, efficient staffing solutions that support both employees and customers

Skills

Scheduling experience

Customer service

Communication

Organisational skills

Problem solving

Education

Certificate III/ IV in Business Administration

Job description

Rostering Officer - Cairns or Cannon Hill

Are you organised, proactive, and enjoy solving problems?

We're looking for a Rostering Officer to join our friendly team!

In this role, you'll play an important part in ensuring our customers receive the support they need by coordinating staff rosters and responding quickly to changes as they arise. You'll be working with our front-line stakeholders and teams to schedule in support workers for our disability residents on a 24/7 rosters. You'll be customer facing in being proactive on the phone and via emails to make scheduling adjustments, along with arranging advanced rosters to our permanent workforce.

Candidates for this role can be based from either ourCairns office (preferred) or ourCannon Hill office in Brisbane.

What you’ll be doing

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences
• Responding to enquiries via phone, email, chat, and other communication channels
• Ensuring rosters align with customer NDIS plans and funding requirements
• Collaborating with your team to deliver seamless, customer-focused outcomes
• Helping create flexible, efficient staffing solutions that support both employees and customers

What you’ll bring

• Availability to work rotating shift times: 6am - 2pm and 10am - 6pm.
• Certificate III/ IV in Business Administration (desirable)
• Experience in customer service, ideally within disability, aged care, or community services
• Strong organisational skills with the ability to juggle competing priorities and tight deadlines
• Rostering or scheduling experience (highly regarded, especially in a large organisation)
• Excellent communication skills and a calm, solutions-focused approach
• Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence
• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses
• Ongoing development and career growth opportunities
• Free, confidential Employee Assistance Program for you and your family
• Paid parental leave
• The chance to work for a purpose-driven organisation making a real difference
• Hybrid working available with 3 days in office and 2 days work from home.
• Onsite parking and Cafe

Make a real impact—every single day

At Endeavour Foundation, we’ve spent over 75 years supporting people with disabilities to live, learn, work and thrive. When you join us, you’re not just taking a job, you’re helping create meaningful change in people’s lives. We’re passionate about building an inclusive, supportive workplace where our people can grow, learn, and perform at their best.

Ready to join?

If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to make a genuine impact—we’d love to hear from you.

Rostering Officer - Cairns or Cannon Hill

Community Services & Development Aged & Disability Support