NDIS and Workforce Operations Manager

Endeavour; City of Brisbane; Híbrido; AUD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary Packaging Benefits! Package up

Salary Packaging Benefits! Package up

Entertainment pre-tax option up to $2,

Descripción de la vacante

Endeavour Foundation in Brisbane is seeking an experienced NDIS & Workforce Operations Manager to lead rostering, NDIS quoting and workforce planning for Home & Community and Work services. Based at Cannon Hill with hybrid work options, you will oversee a team of Client Services Team Leaders and drive operational performance.

You will partner with Service Delivery leaders to improve outcomes, manage budgets and funding, and ensure service quality.

Formación

• Senior leadership experience within disability, community services, health, or a comparable service-based environment.
• Strong workforce management, rostering or operational leadership experience.
• Knowledge of the NDIS and its application within service delivery environments.
• Experience leading large or geographically dispersed teams.
• Strong financial and commercial acumen, including budgeting and performance management.
• Bachelor's degree in Human Services or equivalent leadership experience.

Responsabilidades

• Lead, coach and develop a team of Client Services Team Leaders.
• Oversee rostering, workforce planning and NDIS quoting functions.
• Support operational performance through reporting, analysis and insights.
• Partner with Service Delivery leaders to improve customer outcomes.
• Drive financial performance through effective funding, budgeting and operational decision-making.
• Analyse operational and financial data to support sustainable service outcomes.
• Provide leadership and guidance on NDIS operational practices.
• Manage team performance, capability and engagement.

Conocimientos

Senior leadership

Workforce management

Rostering

Operational leadership

Stakeholder engagement

Budgeting

Educación

Bachelor's degree in Human Services

Descripción del empleo

Endeavour Foundation is committed to creating possibilities for people with disability to live, learn, work and thrive. Across our Home & Community portfolio, our teams provide personalised support that enables people to live as independently as possible, build meaningful connections and participate in their communities.

Our people are at the heart of the support we provide, and we are dedicated to creating an inclusive culture where employees can grow, learn and make a genuine difference every day. Our purpose is simple: make possibility a reality.

Make an Impact at Endeavour Foundation

We are seeking an experienced NDIS & Workforce Operations Manager to lead a critical function supporting our Home & Community & Work services. Based at Cannon Hill with hybrid working available, this role is responsible for leading the rostering and NDIS functions that support our frontline service delivery teams to deliver sustainable, person-centred services.

Leading a team of Client Services Team Leaders and their broader teams, you will play a key role in driving operational performance, supporting workforce planning outcomes and partnering with Service Delivery leaders to achieve high-quality, person-centred services.

Key duties of this role are to:

• Lead, coach and develop a team of Client Services Team Leaders.
• Oversee rostering, workforce planning and NDIS quoting functions.
• Support operational performance through reporting, analysis and insights.
• Partner with Service Delivery leaders to improve customer outcomes.
• Drive financial performance through effective funding, budgeting and operational decision-making.
• Analyse operational and financial data to support sustainable service outcomes.
• Provide leadership and guidance on NDI S operational practices.
• Manage team performance, capability and engagement.
• Build strong relationships across operational and enabling functions.

What you can bring to the team

You are a strong operational leader who enjoys supporting teams to achieve results. You understand the importance of balancing customer outcomes, workforce requirements and commercial performance, and you're confident working with stakeholders across a complex service environment.

You bring a collaborative leadership style, sound judgement and the ability to support and develop leaders while maintaining a focus on service quality, operational effectiveness and sustainable growth.

To succeed in this role, you will have:

• Senior leadership experience within disability, community services, health, aged care or a comparable service-based environment.
• Strong workforce management, rostering or operational leadership experience.
• Knowledge of the NDI S and its application within service delivery environments.
• Experience leading large or geographically dispersed teams.
• Strong financial and commercial acumen, including budgeting and performance management.
• Proven ability to build capability and lead high-performing teams.
• Exceptional stakeholder engagement and relationship management skills.
• Bachelor's degree in a relevant discipline, such as Human Services, or an equivalent combination of qualifications and leadership experience.

You will be required to undertake a“Fit2Work” National Criminal History Check andhold or be willing to obtain aBlue Card and NDI S Worker Screening Check.

At Endeavour we offer a range of employee benefits including:

• Salary Packaging Benefits! Package up to$15,900of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
• Discounted family gym memberships through Fitness Passport.
• Reward and Recognition Program.
• Free flu vaccinations.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.