Rostering & Scheduling Coordinator — Community Care

Real Living Options Association Inc; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary Sacrifice

PD & training

Employee Assistance Program

Job summary

Real Living Options Association Inc is seeking a Rostering Officer in Cairns to coordinate staff rosters and ensure shifts are covered. You will liaise with support workers and participants, match workers to participants, and help manage rostering within budgets.

The role emphasizes strong communication, problem-solving, and teamwork in a supportive not-for-profit environment, with opportunities for development and staff wellbeing support.

Qualifications

• Excellent communication with staff and participants
• Calm, compassionate, solution-focused problem solver
• Ability to multitask in a fast-paced environment
• Experience in community care is desirable but not essential
• Basic IT skills and CRM experience preferred

Responsibilities

• Coordinate and maintain staff rosters to cover all shifts
• Communicate schedules and resolve rostering issues with support workers
• Match staff with participants based on suitability
• Coordinate with the team on additional support within participant budgets
• Provide updates to management on rostering challenges

Skills

Communication

Organisational skills

Multitasking

Problem solving

Customer liaison

Tools

CRM databases

MS Office

Job description

Real Living Options Association Inc is seeking a Rostering Officer in Cairns to coordinate staff rosters and ensure shifts are covered. You will liaise with support workers and participants, match workers to participants, and help manage rostering within budgets.

The role emphasizes strong communication, problem-solving, and teamwork in a supportive not-for-profit environment, with opportunities for development and staff wellbeing support.