Business Manager

MSS Security; Sydney; On-site; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Car allowance

Competitive salary

Job summary

MSS Security is seeking a senior operations leader to drive the end-to-end security services across a diverse NSW client portfolio. You will lead a management team, maintain a visible presence with clients and staff, and translate contractual commitments into commercially sound outcomes.

You will manage workforce performance, safety, compliance and profitability while identifying growth opportunities and supporting new bids. Strong leadership and security experience are essential.

Qualifications

• Substantial experience leading multi-site operations.
• Experience in security or labour-intensive service environment.
• Ability to interpret P&L reports and turn insights into action.
• Strong business development capability and contributing to proposals/tenders.
• Experience managing performance and IR matters under relevant Awards/enterprise agreements.

Responsibilities

• Lead end-to-end delivery of security services across a multi-site client portfolio.
• Ensure contractual service levels and standards are consistently achieved.
• Build trusted relationships with clients and stakeholders and drive continuous improvement.
• Lead, coach and develop managers, coordinators, supervisors and frontline staff.
• Build an engaged, high-performing workforce and manage rostering and leave.
• Oversee budgeting, invoicing, cost control and revenue protection.
• Identify growth opportunities within existing client relationships.
• Support new customer acquisition and tender submissions.
• Ensure compliance with Awards, policies and regulatory requirements.

Skills

Multi-site leadership

Security industry experience

P&L interpretation

Business development

IR/awards experience

Communication & negotiation

MS Office/operational systems

Workday/Elumina

NSW Security Licence desirable

Education

Cert III Security Operations

Cert IV Security Operations

Tertiary qualifications desirable

Tools

Workday

Workforce

Elumina

ISOPro

Job description

• Lead a diverse portfolio of premium national clients
• Competitive salary plus work vehicle or car allowance
• Shape operational performance, client growth and team capability

About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at www.msssecurity.com.au

Our employees enjoy working with MSS because we:

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused
• Because we know how to have fun whilst getting the job done

About the role

The position is primarily responsible for leading the delivery of security services across a diverse portfolio of clients in NSW. Reporting to a State Operations Manager, this is a senior operational leadership role with accountability for service delivery, client relationships, workforce performance, safety, compliance, profitability and sustainable growth. You will lead through a strong management team, maintain a visible presence with clients and employees, and translate contractual commitments into consistent, commercially sound operational outcomes.

• Lead the end-to-end delivery of security services across a multi-site client portfolio.
• Ensure contractual service levels, customer expectations and operational standards are consistently achieved.
• Build trusted relationships with clients and stakeholders, resolve issues early and continuously improve service delivery.
• Lead, coach and develop managers, coordinators, supervisors and frontline employees.
• Build an engaged, accountable and high-performing workforce.
• Manage workforce planning and cost-effective rostering, including leave, overtime, training and non-billable time.
• Maintain service coverage while supporting employee safety and wellbeing.
• Manage portfolio performance through budgeting, P&L analysis, accurate invoicing, cost control and revenue protection.
• Identify and convert growth opportunities within existing client relationships.
• Support new customer acquisition and contribute to proposals, quotations and tender submissions.
• Oversee employee performance and conduct matters in partnership with People & Culture.
• Apply relevant Awards, enterprise agreements, company policies and procedural fairness.
• Ensure compliance with security licensing, contractual obligations, the MSS Security Code of Ethics and applicable legal and regulatory requirements.
• Champion health, safety, wellbeing and environmental performance through proactive risk management.
• Use contemporary systems and operational data to monitor performance and maintain accurate records, including Workday, Workforce, Elumina and ISOPro.

Skills & experience

• Substantial experience leading multi-site operations and large, geographically dispersed teams.
• Previous experience within security or a comparable labour-intensive service environment.
• Demonstrated experience managing client contracts, service delivery, financial performance and operational risk.
• The ability to interpret P&L reports and turn commercial insights into practical action.
• Strong business development capability, including identifying growth opportunities and contributing to proposals, quotations or tenders.
• Experience managing performance, conduct and Industrial Relations matters under relevant Awards and/or enterprise agreements.
• Highly developed communication, negotiation, influencing and conflict-resolution skills.
• The confidence to hold courageous conversations and manage competing priorities.
• Strong digital capability across Microsoft Office and operational platforms.
• A current driver's licence and full Australian working rights.
• Experience using Workday, Workforce, Elumina and ISOPro will be highly regarded.
• A current NSW Security Licence is desirable. The successful candidate must be willing and eligible to obtain one if required after commencing.
• The successful candidate must also be willing to complete a National Police Check and any other role-specific or client-required pre-employment screening.
• Relevant tertiary qualifications and/or a Certificate III or IV in Security Operations are desirable but not essential.