Rostering Coordinator – Hybrid, 12-Month Contract

Forward Ability Support; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Flexible work options

Newington office with hybrid work

Job summary

Forward Ability Support is seeking an experienced Rostering Coordinator to manage rosters for in‑home and community Personal Support Workers. You’ll be the first contact for clients on rostering, ensuring service delivery continuity and staff wellbeing.

This full‑time fixed‑term maternity cover role runs Monday–Friday, 9:00am–5:00pm, based in Newington with hybrid options. You’ll coordinate rosters, support client needs, and work with multiple teams to improve systems while meeting SCHADS and

Qualifications

• Minimum 2 years' rostering experience in disability or community services.
• Experience using rostering software such as ShiftCare.
• High level communication skills, both written and verbal.
• Strong problem solving and conflict resolution abilities.
• Experience with NDIS clients and diverse communities.
• Working knowledge of SCHADS Award conditions.

Responsibilities

• Act as the first contact for clients regarding rostering and service delivery.
• Develop and maintain rosters to ensure coverage and continuity of services.
• Coordinate with clients, families and PSWs to meet individual needs.
• Respond to last‑minute absences and urgent rostering requirements.
• Contribute to recruitment of Personal Support Workers.
• Ensure rosters comply with SCHADS Award and NDIS requirements.
• Collaborate with clinical, payroll, finance and People & Culture teams.
• Maintain roster and service delivery records and support rostering system improvements.

Skills

Rostering

ShiftCare

Communication

Problem solving

NDIS familiarity

SCHADS knowledge

After-hours flexibility

Tools

ShiftCare

Job description

Forward Ability Support is seeking an experienced Rostering Coordinator to manage rosters for in‑home and community Personal Support Workers. You’ll be the first contact for clients on rostering, ensuring service delivery continuity and staff wellbeing.

This full‑time fixed‑term maternity cover role runs Monday–Friday, 9:00am–5:00pm, based in Newington with hybrid options. You’ll coordinate rosters, support client needs, and work with multiple teams to improve systems while meeting SCHADS and