Rostering Coordinator – Hybrid (ShiftCare)

JustForU Baby Products Pvt. Ltd.; City of Melbourne; Hybrid; AUD 73,000 - 77,000; Full time

Benefits offered by this job

ShiftCare training

Hybrid work arrangement

Supportive team environment

Job summary

Just for u Care in Melbourne is seeking a Rostering Coordinator to join a close-knit team. You’ll manage daily rosters in ShiftCare, matching carers to clients by skills, availability and continuity of care, ensuring timely coverage.

You’ll handle last-minute changes, answer client and carer inquiries, and collaborate with Care Consultants on new starts and service changes. A strong eye for detail and a calm, solution-focused approach are essential.

Qualifications

• Rostering, scheduling or coordination experience in home care, aged care, NDIS or community services
• Highly organized with strong attention to detail
• Calm and solution-focused when things change quickly
• Warm, clear communicator on the phone
• Comfortable learning new software (ShiftCare experience a bonus)
• Understanding of SCHADS Award is an advantage
• Care work experience is a bonus; moving from care work to an office role is welcomed

Responsibilities

• Build and maintain rosters in ShiftCare, matching carers to clients by skills, availability, preferences and continuity of care
• Fill open shifts and manage last-minute changes, cancellations and absences
• Answer calls and enquiries from clients, families and carers in a friendly, professional way
• Keep carer availability and client details accurate and up to date
• Work with Care Consultants on new client starts and service changes
• Follow SCHADS Award and compliance requirements when building rosters
• Check timesheets and shift data to support accurate payroll
• Escalate complex issues to the Rostering Team Leader and contribute ideas to improve how we work

Skills

Rostering coordination experience

Highly organized

Calm under pressure

Warm communication

Tools

ShiftCare

Job description

Just for u Care in Melbourne is seeking a Rostering Coordinator to join a close-knit team. You’ll manage daily rosters in ShiftCare, matching carers to clients by skills, availability and continuity of care, ensuring timely coverage.

You’ll handle last-minute changes, answer client and carer inquiries, and collaborate with Care Consultants on new starts and service changes. A strong eye for detail and a calm, solution-focused approach are essential.