NDIS Rostering Coordinator – Hybrid, 12-Month FTC

Aus Care Community Services; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging benefits

Not-for-Profit benefits

Job summary

Forward Ability Support in Sydney’s Newington area is seeking an experienced Rostering Coordinator to manage rosters for Personal Support Workers delivering in-home and community services. You will be the first contact for clients, ensuring service continuity, compliance and staff wellbeing, with after-hours on-call and return-to-work planning as part of a collaborative team.

Join our not-for-profit team committed to improving lives, offering hybrid work options and salary packaging benefits to

Qualifications

• Minimum 2 years rostering experience in disability or community services.
• Experience using rostering software – ShiftCare a bonus.
• High level written and verbal communication skills.
• Working knowledge of SCHADS Award and applicable conditions/NDIS requirements.
• NDIS Worker Screening Check or willingness to obtain one.

Responsibilities

• Act as the first point of contact for clients and families regarding rostering and service delivery.
• Develop and maintain rosters to ensure appropriate coverage and continuity of services.
• Liaise with clients, families and PSWs to accommodate individual needs and preferences.
• Respond to last-minute absences, cancellations and urgent rostering requirements.
• Participate in recruitment of Personal Support Workers.
• Ensure rosters comply with the SCHADS Award, Fair Work requirements and NDIS requirements.
• Coordinate brokered care and liaise with external agencies as required.
• Work collaboratively with clinical, client services, payroll, finance and People & Culture teams.
• Maintain accurate roster and service delivery records.
• Contribute to improvements in rostering systems and processes.
• Participate in after-hours handover and provide on-call support when required.
• In consultation with the Work Health and Safety Business Partner, ensure appropriate return to work schedules

Skills

Rostering experience

Communication

NDIS experience

SCHADS knowledge

Conflict resolution

After-hours flexibility

Tools

ShiftCare

Job description

Forward Ability Support in Sydney’s Newington area is seeking an experienced Rostering Coordinator to manage rosters for Personal Support Workers delivering in-home and community services. You will be the first contact for clients, ensuring service continuity, compliance and staff wellbeing, with after-hours on-call and return-to-work planning as part of a collaborative team.

Join our not-for-profit team committed to improving lives, offering hybrid work options and salary packaging benefits to