Workforce Planner

Mss Security; South Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Fitness Passport

Job summary

MSS Security is seeking a Scheduling Coordinator to join our team in Australia. The role focuses on operational compliance, rostering, training coordination, and ensuring client site requirements are met while delivering excellent customer service to clients and employees.

You will monitor licences and certificates, manage rosters, and collaborate with the Service Delivery Team Leader to maintain up-to-date site briefs and quotes. Strong communication and rostering expertise are essential.

Qualifications

• Experience in understanding and interpreting Industrial Instruments.
• Extensive experience in high volume employee rostering.
• High computer literacy including MS Office and exposure to rostering software/systems.
• Highly developed written and verbal communication, interpersonal and conflict management skills.

Responsibilities

• Maintain client site briefs, ensuring all requirements are up to date.
• Create new clients in our internal systems, roster schedules and post requirements as well as preparing client quotes.
• Ensure future vacant shifts are covered with appropriately trained, licensed and qualified employee.
• Scheduling employee training shifts and following up completion.
• Rostering effective coverage for sickness, annual leave, LSL, and vacancies.
• Actively identify opportunities for overtime reduction and non-costed expenses.
• Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.

Skills

Industrial Instruments knowledge

High-volume rostering

MS Office proficiency

Written and verbal communication

Call centre experience

Tools

Rostering software/systems

Job description

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity.

We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.

To find out more visit our website at www.msssecurity.com.au.

• Free onsite car parking
• Excellent employee benefits including Fitness Passport
• Work with one of Australia's Security Industry Leaders

About the role

Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring Operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments. You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.

Duties include but are not limited to:

• Maintain client site briefs, ensuring all requirements are up to date.
• Create new clients in our internal systems, roster schedules and post requirements as well as preparing client quotes.
• Ensure future vacant shifts are covered with appropriately trained, licensed and qualified employee.
• Scheduling employee training shifts and following up completion.
• Rostering effective coverage for sickness, annual leave, LSL, and vacancies.
• Actively identify opportunities for overtime reduction and non-costed expenses.
• Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.

Skills & experience

• Experience in understanding and interpreting Industrial Instruments
• Extensive experience in high volume employee rostering
• High computer literacy including MS Office and exposure to rostering software/systems
• Highly developed written and verbal communication, interpersonal and conflict management skills
• Call centre experience is desirable but not essential

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.