Rostering & Care Team Leader

Angels in Aprons Pty Ltd; Brisbane; Sur place; AUD 85 000 - 105 000; Plein temps

Avantages offerts par ce poste

Reserved car space

In-house coffee machine

Massage chair

Sun deck and courtyard

Résumé du poste

Angels in Aprons Pty Ltd is seeking a friendly, organised and experienced Rostering & Care Team Leader to join us full-time in Brisbane. You will lead a small, hands-on team across Rostering and Care Coordination, actively involved in day-to-day rostering while keeping the team connected and duties on track.

You will balance client needs, staff availability and SCHADS Award requirements, driving workforce planning and ensuring high standards of person-centred care.

Qualifications

• Hands-on rostering experience in aged care, community care or disability services.
• Solid understanding of the SCHADS Award and its rostering implications.
• Experience supervising or leading a team or taking that next step.

Responsabilités

• Lead a team of 6 Rosters and Care Partners to work collaboratively and stay on track.
• Build and maintain brokerage relationships while rostering and matching clients with Angels.
• Collaborate with HR Manager to drive workforce planning.
• Oversee daily activities, priorities, workloads and task follow-through.
• Monitor care management minutes and weekly hours to ensure KPIs are met.
• Respond calmly and creatively when plans change and provide practical solutions for clients and Angels.
• Foster clear communication between clients, families, Angels and office teams.
• Identify opportunities to improve processes, teamwork and the client experience.
• Participate in shared after-hours on-call rotation with the team and provide backup support.

Connaissances

Rostering experience

Team leadership

Customer service

Organisational skills

Problem solving

Communication

Outils

Rostering software

Description du poste

People person. Puzzle solver. Calm-in-the-chaos champion.

Are you the kind of person who can match the right carer with the right client, keep a busy roster moving and still bring positive energy to the team?

Angels in Aprons is an award-winning, family-owned aged care business, and we're looking for a friendly, organised and experienced Rostering & Care Team Leader to join us full‑time.

This is a hands‑on role where you'll lead a small, supportive team across Rostering and Care Coordination. You'll be actively involved in day‑to‑day rostering while helping both teams stay organised, connected and on top of their responsibilities.

We're looking for someone who enjoys people, loves solving problems and understands that great care starts with a well‑supported, organised team.

What you’ll be doing

Leading, coaching and supporting a team of 6 Rosterers and Care Partners, helping everyone work together and stay on track.

Building and maintaining brokerage relationships, whilst working hands‑on in rostering, matching the right Angels with the right clients, balancing availability, continuity of care and SCHADS Award requirements.

Working closely with the HR Manager to drive workforce planning

Keeping across the teams’ daily activities, non‑negotiables; ensuring priorities are clear, workloads are manageable and important tasks are followed through.

Monitoring care management minutes and weekly hours to “see how many hours your teams are being paid”, ensuring KPIs are met or exceeded

Responding calm and creatively when plans change, finding practical solutions for clients and our Angels.

Supporting clear communication between clients, families, Angels and your office teams.

Identifying opportunities to improve processes, teamwork and the client experience.

Participating in a shared after‑hours on‑call rotation with six other team members, providing occasional backup support to our external after‑hours service when needed

What you’ll bring

Hands‑on rostering experience, ideally in aged care, community care or disability services.

A sound working knowledge of the SCHADS Award and how it applies to rostering.

An understanding of Care Partner responsibilities under Support at Home, including care coordination and client service delivery.

Experience supporting, supervising or leading a team, or the confidence and ability to take that next step.

Strong organisational skills and the ability to juggle changing priorities without dropping the ball.

A warm, approachable personality, good judgement and a practical “let’s sort it out” attitude.

Confidence using rostering systems and everyday digital tools.

A genuine commitment to person‑centred care and great customer service.

Why you’ll love working with us

Competitive pay aligned with the role and your experience, including your own reserved car space

A friendly, supportive team that backs one another — we’re a little like family - a place where everyone knows your name

Located in a beautiful heritage terrace building overlooking the Brisbane River, surrounded by trendy Park Rd cafés and restaurants.

An in‑house coffee machine, massage chair and a lovely sun deck and courtyard to enjoy during your breaks.

Angels in Aprons — In your home, at your pace.