Rostering Client Services Officer

Angelic Care; Gold Coast City; Hybrid; AUD 41,000 - 59,000; Part time

Benefits offered by this job

Flexible working arrangements

Professional development

Collaborative team environment

Exposure to HR/Operations

Job summary

Angelic Care on the Gold Coast is seeking a hybrid Client Service Officer and HR-focused professional to manage rosters, client scheduling, recruitment, onboarding, and compliance. You will liaise with families, staff, and case managers while ensuring accurate records in CRM and rostering systems.

You’ll contribute to Canva Pro projects, support HR processes, and help drive smooth service delivery in a fast-paced healthcare environment.

Qualifications

• 2+ years in rostering, workforce scheduling, or CSO roles within healthcare, disability, or community sectors.
• Strong understanding of scheduling, compliance, and onboarding processes.
• Excellent communication skills and ability to manage competing priorities.

Responsibilities

• Rostering and workforce coordination to align client coverage with funding allocations.
• Match staff to clients by skills, location, and availability; handle last-minute changes.
• Support recruitment, interviews, pre-employment checks, onboarding, and compliance tracking.

Skills

Rostering & scheduling

Communication

Problem solving

Attention to detail

Tools

Canva Pro

HRIS

CRM rostering software

Job description

Are you an organized, people-focused, and agile administrative professional who thrives in a fast-paced environment? Angelic Care, a growing Queensland healthcare and disability services provider, is seeking a hybrid Client Service Officer (CSO) / HR Superstar to join our Bundall team.

This is a dynamic, multi-faceted role. You will bridge the gap between workforce coordination and HR support expertly managing complex staff rosters, client shift scheduling, recruitment, compliance, and staff onboarding. We are looking for a scheduling wiz who can confidently communicate with clients and staff, manage competing priorities, and comfortably jump into Canva when creative business projects arise.

Experience within NDIS, NIISQ, and DVA frameworks is highly sought after for this role.

What You'll Be Doing

Rostering & Workforce Coordination

Developing, managing, and optimizing staff rosters to ensure client shift coverage aligns with NDIS, NIISQ, and DVA funding allocations.

Matching support workers and healthcare staff with clients based on skill sets, compatibility, availability, and geographical location.

Managing last-minute roster changes, shift cancellations, and emergency leave coverage efficiently.

Communicating schedule variations promptly and professionally to staff, participants, and their families.

HR & Recruitment Support

Assisting with recruitment campaigns, shortlisting candidates, and conducting telephone screenings.

Coordinating interviews and managing pre-employment documentation (reference checks, Blue/Yellow cards, NDIS Worker Screening).

Facilitating the staff onboarding, compliance tracking, and orientation lifecycle.

Maintaining accurate, confidential, and up-to-date employee files and compliance registers.

Administration & Operations

Providing comprehensive administrative support to the Angelic Care management team.

Liaising professionally with clients, participants, families, case managers, and external stakeholders (including Residential and NIISQ coordinators).

Utilizing healthcare CRM and rostering software daily to maintain accurate service delivery records.

Assisting with ad-hoc administrative and creative marketing projects in Canva Pro as required.

What We're Looking For

Minimum 2 years' experience in a dedicated rostering, workforce scheduling, or CSO role within the healthcare, community, or disability sectors.

Solid understanding of NDIS, NIISQ, Residential Care and how they impact scheduling and compliance.

Proven ability to manage complex rosters and adapt quickly to shifting schedules in a fast-paced environment.

Strong technology literacy with the ability to master new HRIS, CRM, and workforce management platforms quickly.

Exceptional communication skills with a friendly, empathetic, and professional phone manner.

High attention to detail regarding data entry, document management, and compliance tracking.

Intermediate proficiency in Canva Pro for creating professional, on-brand content is highly desirable.

Availability to work approximately 26–30 hours per week.

Who Will Thrive in This Position?

This position will suit a proactive problem-solver who genuinely enjoys being the puzzle-master of a busy office. You are someone who can seamlessly transition from solving a roster conflict in the morning, to onboarding a new hire at midday, to designing a recruitment flyer in the afternoon.

What We Offer

Flexible working arrangements supporting work-life balance.

Professional development and ongoing training across healthcare operations.

Exposure to both the operational (rostering) and strategic (HR/Recruitment) sides of a growing business.

A supportive, collaborative, and dynamic team environment where your ideas are valued.

If you are a Rostering and CSO champion with an eye for HR and creativity, we want to hear from you!