Rostering & Admin Coordinator, Disability Services

Nexa Care; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Nexa Care is seeking an organised, responsive Administration & Rostering Coordinator to support our growing disability services team. You will provide day-to-day administrative support while coordinating staff rosters across Nexa Care’s supported accommodation services.

This fast-paced role requires confident communication, the ability to manage competing priorities and meticulous rostering to ensure safe and consistent participant support.

Qualifications

• Previous experience in administration, rostering, workforce coordination or a similar role.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• The ability to manage urgent matters and competing priorities.
• Confidence communicating with employees and external stakeholders.

Responsibilities

• Answer, return and direct incoming telephone calls.
• Monitor and respond to emails and general enquiries.
• Maintain accurate electronic records, registers and filing systems.
• Prepare correspondence, documents, reports and spreadsheets.
• Schedule meetings, appointments and other operational activities.
• Prepare and maintain staff rosters across multiple locations.
• Allocate shifts according to participant needs, staff availability, qualifications and service requirements.
• Manage shift changes, leave requests, vacancies and short-notice absences.
• Escalate unresolved staffing risks or service coverage issues to management.
• Support forward planning to reduce last-minute vacancies and roster disruption.

Skills

Administration

Rostering

Workforce coordination

Time-management

Communication

Attention to detail

Problem-solving

Privacy & confidentiality

Stakeholder communication

MS Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Rostering software

Job description

Nexa Care is seeking an organised, responsive Administration & Rostering Coordinator to support our growing disability services team. You will provide day-to-day administrative support while coordinating staff rosters across Nexa Care’s supported accommodation services.

This fast-paced role requires confident communication, the ability to manage competing priorities and meticulous rostering to ensure safe and consistent participant support.