Rostering & Administration Pro — Disability Services

Realcare Assist Pty Ltd; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

RealCare Assist in Brisbane is seeking an organised, proactive Administration & Rostering Officer to join our team. This office-based role coordinates participant supports, maintains staff rosters, assists with payroll preparation and handles essential administration with professionalism.

You will work closely with management, support workers and families, manage rosters and timesheets, ensure data accuracy and compliance, and help improve processes.

Qualifications

• Experience in administration, rostering or workforce coordination.
• Strong organisational and time-management skills.
• Excellent written and verbal communication abilities.
• High attention to detail and data accuracy.
• Professional phone manner and customer service approach.
• Ability to handle confidential information.
• Experience with MS Office and database systems.

Responsibilities

• Coordinate and maintain staff rosters to meet participant needs.
• Manage roster changes, staff availability, and leave.
• Communicate with participants, families, support workers and stakeholders.
• Record, review and reconcile staff timesheets for payroll.
• Respond to staff inquiries about rosters, timesheets and processes.
• Maintain participant and employee records and compliance registers.
• Monitor training and certification expiry dates; ensure NDIs documentation compliance.
• Assist with reports, data collection and operational requirements.
• Identify opportunities to improve rostering and admin processes.
• Participate in after-hours roster for urgent staffing coverage when required.

Skills

Organisational skills

Time-management

Communication skills

Attention to detail

Problem-solving

Confidentiality

Teamwork

Telephone manner

Tools

Microsoft Word

Excel

Outlook

Database systems

Job description

RealCare Assist in Brisbane is seeking an organised, proactive Administration & Rostering Officer to join our team. This office-based role coordinates participant supports, maintains staff rosters, assists with payroll preparation and handles essential administration with professionalism.

You will work closely with management, support workers and families, manage rosters and timesheets, ensure data accuracy and compliance, and help improve processes.