Rostering & Disability Support Administrator

Community Nurses; Toowoomba Regional; On-site; AUD 52,000 - 70,000; Full time

Job summary

Community Nurses is seeking an organised, motivated Administration Support Worker who can also provide direct disability support when required. The role focuses on administration and rostering within Toowoomba and surrounds, with opportunities to assist participant services in homes and the community.

You will communicate confidently with participants, families and staff, manage competing priorities and contribute practical ideas to improve administration, rostering and service delivery.

Qualifications

• Administration qualification or demonstrable admin/rostering experience.
• Minimum Level III/IV in Disability, Individual Support or Community Services.
• At least 1 year of relevant experience.
• Current First Aid and CPR certificates.
• Current NDIS Worker Screening Check and Blue Card/ Queensland screening clearance.
• Current Australian driver licence and reliable insured vehicle.

Responsibilities

• Answer incoming calls professionally; direct and respond to general enquiries.
• Support participant intake, onboarding and service commencement.
• Prepare and maintain participant and staff rosters; organise support schedules.
• Monitor roster vacancies and coordinate staff coverage for shifts.
• Maintain accurate, confidential participant and staff records.
• Use email, Microsoft Office and rostering software confidently.
• Identify complaints, incidents and safeguarding concerns and escalate appropriately.
• Work collaboratively with participants, families, staff and external stakeholders.

Skills

Administration

Roster coordination

Communication

Data entry

Organisational skills

Education

Certificate III or IV in Disability / Individual Support / Community Services

Tools

Microsoft Office

Client-management systems

Rostering software

Job description

Community Nurses is seeking an organised, motivated Administration Support Worker who can also provide direct disability support when required. The role focuses on administration and rostering within Toowoomba and surrounds, with opportunities to assist participant services in homes and the community.

You will communicate confidently with participants, families and staff, manage competing priorities and contribute practical ideas to improve administration, rostering and service delivery.