Roster Coordinator & Administration Officer

Infinite Care; Frankston; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing programs

Discounted health insurance

Employee assistance

Training programs

Career progression across 23 homes

Job summary

Autumn Aged Care, part of Infinite Aged Care, offers a 12-month fixed-term full-time role as Roster Coordinator & Administration Officer in Frankston, Victoria. Reporting to the Administration Manager, you will roster staff, manage timesheets, and support daily operations in a welcoming aged-care home.

You will engage with residents and families, ensure accurate records, and contribute to quality care outcomes within a supportive team environment. Immediate start is available.

Qualifications

• Excellent interpersonal and communication skills.
• Excellent attention to detail with administration tasks.
• Strong customer-service mindset and ability to engage residents and families.
• Proficient computer literacy and ability to follow technology processes.
• Effective time-management in a fast-paced aged-care environment.

Responsibilities

• Manage and fill the roster with qualified staff to meet resident needs.
• Confirm timesheets and payroll/roster queries.
• Utilise rostering and admin technologies for clear communications.
• Provide high-level customer service to visitors, suppliers and service providers; cover reception when needed.
• Ensure administration records are kept to expected standards.

Skills

Interpersonal communication

Attention to detail

Customer service mindset

Time management

Computer literacy

Job description

Autumn Aged Care is proudly part of Infinite Aged Care who together are committed to providing high-quality residential clinical and care excellence within a welcoming & safe environment, so all our residents live well every day.

Our career opportunity

The role of Roster Coordinator & Administration officer is a critical part of ensuring operational staffing per day per shift is meeting the needs of the residents, their engagement and high-quality clinical and care needs. Reporting to the home's Administration Manager, this 12-month fixed-term full-time role with an immediate start is responsible for rostering and assisting the Administration Manager. Providing these services in an effective and efficient manner will ensure that Autumn Aged Care operations/services are maintained in an effective and efficient manner.

Learn more about this newly established care home via this link: Home of Aged Care | Autumn Aged Care | Live Well | Call Us

A day in the life could look like:

• Manage, administer and fill the agreed roster with appropriately qualified and skilled staff to ensure that residents receive services at all times
• Confirm timesheets and related payroll and roster queries
• Utilise existing rostering and admin technologies to ensure all employees are communicated clearly and updated with operational information
• Provide a high level of customer service, support and guidance to visitors, suppliers and service providers that come to the home. Cover reception duties where appropriate.
• Ensure all administration record keeping and retrieval activities is completed at expected standards.
• Support with new resident admissions ensuring all pre-and post-administration activities is completed within organisational guidelines.
• Actively participate in quality improvement initiatives ensuring quality of care outcomes.

About You

• Excellent interpersonal and strong communication skills to engage effectively with residents, their families, staff, and visitors
• Excellent attention to detail when completing a range of administration tasks, monitoring compliance, meeting operational standards, and documentation processes.
• Excellent computer literacy skills and the ability to follow set technology processes and equipment use.
• Effective time-management and prioritisation skills to navigate a fast-paced environment. Willingness to offer your support to leaders and staff to support residents care outcomes.
• A passion and commitment to delivering exceptional service to elderly residents, with a strong customer-service mindset.

Why Autumn Aged Care?

• We are a nationally recognised industry leader in residential aged care - we do things BETTER!!
• A collaborative, down-to-earth team culture where people truly care & support each other.
• We embrace, explore and elevate the way residential care is providing so our people love working for us.
• Resident centric operational practices, enrichment and engagement with kindness and compassion at heart of what we do!

Benefit for you!

• Non-for-profit salary packaging for all permanent employees including entertainment benefits
• Range of health and wellbeing sessions discounted via our partners Fitness Passport
• Discounted Health Insurance and related health advise
• Employee assistance program including financial budgeting advice
• Access to in-house and online training programs - FREE to all employees.
• Ability to span your career across our 23 homes nationally.
• Dedicated and structured workplace induction plan with an assigned buddy for your initial shifts.
• Companywide safety-first workplaces for our residents, families and staff.
• Defence/Military Veterans are encouraged to apply.