Rooms Division Leader – Luxury Hotel Pre-Opening

Nh Collection; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

NH Collection Sydney is seeking an experienced Rooms Division Manager to lead the Rooms Division for its pre-opening team and drive exceptional guest experiences from day one.

The role reports to the General Manager and oversees Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services, shaping service standards and building high-performing teams for the hotel's launch and ongoing operation.

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience in premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with revenue, labour and budget management.
• Track record of leading and developing large operational teams.
• Hands-on management style and ability to thrive in a fast-paced environment.
• Pre-opening experience is highly regarded.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Rooms Division Manager

Front Office Manager

Senior hotel ops leader

Luxury hotel experience

Revenue & cost management

Team leadership

Guest experience excellence

Leadership communication

Hands-on management

Pre-opening experience

Job description

NH Collection Sydney is seeking an experienced Rooms Division Manager to lead the Rooms Division for its pre-opening team and drive exceptional guest experiences from day one.

The role reports to the General Manager and oversees Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services, shaping service standards and building high-performing teams for the hotel's launch and ongoing operation.