Rooms Division Lead, Luxury Hotel (Pre-Opening)

MH Management (NSW) Pty Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Discounts

Experiences

Health Insurance

Parental Leave

Wellness Support

Job summary

NH Collection Sydney, part of Minor Hotels, is seeking an exceptional Rooms Division Manager to join our pre-opening team. You will lead Front Office, Housekeeping, Guest Relations, Concierge and Guest Services to deliver outstanding guest experiences from day one.

Reporting to the General Manager, you will help set service standards, recruit and develop talent, implement operating procedures, and oversee revenue performance, labour costs and department budgets while building a high‑performing

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A passion for delivering exceptional guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• A hands‑on management style and the ability to thrive in a fast‑paced environment.
• Previous pre‑opening experience will be highly regarded.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Leadership

Guest service

Communication

Organisational skills

Commercial acumen

Team development

Hands-on management

Job description

NH Collection Sydney, part of Minor Hotels, is seeking an exceptional Rooms Division Manager to join our pre-opening team. You will lead Front Office, Housekeeping, Guest Relations, Concierge and Guest Services to deliver outstanding guest experiences from day one.

Reporting to the General Manager, you will help set service standards, recruit and develop talent, implement operating procedures, and oversee revenue performance, labour costs and department budgets while building a high‑performing