Luxury Rooms Division Lead - Sydney

Minor Hotels; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

NH Collection Sydney, part of Minor Hotels, seeks an exceptional Rooms Division Manager to join our pre-opening team and lead the Rooms Division across Front Office, Housekeeping, Guest Relations, Concierge and Guest Services. Reporting to the General Manager, you will establish service standards, recruit and develop talent, and set up procedures for a successful opening.

As a Rooms Division leader, you will drive operational excellence, guest satisfaction and commercial outcomes while

Qualifications

• Proven experience as a Rooms Division Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• Hands-on management style and ability to thrive in a fast-paced environment.
• Previous pre-opening experience will be highly regarded.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Rooms Division leadership

Front Office management

Housekeeping management

Guest Relations

Concierge services

Service recovery

Budget management

Job description

NH Collection Sydney, part of Minor Hotels, seeks an exceptional Rooms Division Manager to join our pre-opening team and lead the Rooms Division across Front Office, Housekeeping, Guest Relations, Concierge and Guest Services. Reporting to the General Manager, you will establish service standards, recruit and develop talent, and set up procedures for a successful opening.

As a Rooms Division leader, you will drive operational excellence, guest satisfaction and commercial outcomes while