Rooms Division Lead – Pre-Opening Luxury Hotel, Sydney

Minor International; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Support

Job summary

NH Collection Sydney, part of Minor Hotels, is seeking a Rooms Division Manager for the pre-opening team. You will lead Front Office, Housekeeping, Guest Relations, Concierge and Guest Services, establishing service standards and building a high-performing team from day one.

Reporting to the General Manager, you will drive operational excellence, recruit and train talent, set up procedures, and ensure seamless delivery of guest experiences as the hotel moves toward opening and beyond.

Qualifications

• Proven experience as a Rooms Division Manager or senior hotel operations leader.
• Experience in premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with revenue, labour and budget management.
• Track record leading and developing large operational teams.
• Hands-on management style and thrives in a fast-paced environment.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalized service, proactive engagement and service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives to enhance guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster collaboration across Rooms Division, F&B and Sales teams.
• Support pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Rooms Division Leadership

Front Office Management

Housekeeping Oversight

Guest Relations

Revenue & Budgets

Staff Development

Pre-opening Experience

Job description

NH Collection Sydney, part of Minor Hotels, is seeking a Rooms Division Manager for the pre-opening team. You will lead Front Office, Housekeeping, Guest Relations, Concierge and Guest Services, establishing service standards and building a high-performing team from day one.

Reporting to the General Manager, you will drive operational excellence, recruit and train talent, set up procedures, and ensure seamless delivery of guest experiences as the hotel moves toward opening and beyond.