Rooms Division Manager

Nh Collection; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

NH Collection Sydney is seeking an experienced Rooms Division Manager to lead the Rooms Division for its pre-opening team and drive exceptional guest experiences from day one.

The role reports to the General Manager and oversees Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services, shaping service standards and building high-performing teams for the hotel's launch and ongoing operation.

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience in premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with revenue, labour and budget management.
• Track record of leading and developing large operational teams.
• Hands-on management style and ability to thrive in a fast-paced environment.
• Pre-opening experience is highly regarded.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Rooms Division Manager

Front Office Manager

Senior hotel ops leader

Luxury hotel experience

Revenue & cost management

Team leadership

Guest experience excellence

Leadership communication

Hands-on management

Pre-opening experience

Job description

Job Description

NH Collection Sydney is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life.

Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services.

This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.

About the Role

As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences.

Working as part of the pre-opening team, you will be instrumental in setting up operational procedures, recruiting and developing talent, implementing service standards and preparing the hotel for a successful opening. Once operational, you will continue to lead the day-to-day performance of the division, driving guest satisfaction, team engagement and commercial outcomes.

Key Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Qualifications

The ideal candidate will have:

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A passion for delivering exceptional guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• A hands‑on management style and the ability to thrive in a fast‑paced environment.
• Previous pre‑opening experience will be highly regarded.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.