Room Attendant

Work-Mantra; Sydney; On-site; AUD 30,000 - 36,000; Full time

Job summary

Work Mantra Pty in Sydney, NSW is seeking diligent Room Attendants to maintain the cleanliness and comfort of guest rooms, ensuring a welcoming environment for every guest.

As a Room Attendant, you will prepare rooms with stocked amenities, sanitize bathrooms, vacuum and dust, and report maintenance issues promptly. You will work with the housekeeping team to deliver exceptional service and guest satisfaction, with shifts that may include weekends.

Qualifications

• Prior housekeeping experience is preferred but not required.
• Strong attention to detail and organizational skills.
• Physical stamina to lift, bend, and stand for extended periods.
• Excellent time-management and ability to prioritize tasks.
• Clear communication and courteous guest interaction.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Prepare guest rooms for arrival with stocked amenities and clean linens.
• Clean, sanitize, and refresh bathrooms and common areas.
• Dust, vacuum, mop, and ensure windows and surfaces are spotless.
• Report maintenance issues promptly to ensure guest satisfaction.
• Handle lost and found items according to procedures.
• Interact with guests courteously and address inquiries promptly.
• Collaborate with housekeeping to maintain smooth operations.
• Follow hotel policies and safety guidelines to uphold standards.

Skills

Attention to detail

Time management

Physical stamina

Communication skills

Customer-focused

Flexible shifts

Teamwork

Job description

We are currently seeking meticulous and dedicated individuals to join our housekeeping team as Room Attendants. As a Room Attendant, you will play a crucial role in maintaining the cleanliness and comfort of our guest rooms, contributing to the overall satisfaction of our esteemed guests.

Responsibilities

• Room Preparation: Prepare guest rooms for arrival by ensuring all amenities, linens, and supplies are stocked and in good condition. Arrange furniture and décor according to established standards.
• Cleaning and Sanitization: Clean and sanitize guest rooms, bathrooms, and common areas thoroughly, paying attention to detail and adhering to hygiene protocols. Replace linens, towels, and toiletries as needed.
• Surface Care: Dust and polish furniture, fixtures, and surfaces to maintain a pristine appearance and minimize dust and allergens. Vacuum carpets and rugs, mop floors, and clean windows to ensure a sparkling finish.
• Maintenance Reporting: Report any maintenance issues, damages, or missing items in guest rooms to the appropriate personnel promptly, ensuring timely resolution and guest satisfaction.
• Lost and Found: Follow established procedures for handling lost and found items, recording and storing items securely until claimed by guests or returned to the appropriate department.
• Guest Interaction: Interact with guests courteously and professionally, responding to inquiries, requests, and feedback promptly and effectively.
• Team Collaboration: Collaborate with other housekeeping staff and departments to ensure efficient workflow, teamwork, and exceptional service delivery.
• Adherence to Standards: Follow all hotel policies, procedures, and safety guidelines to maintain high standards of cleanliness, sanitation, and guest satisfaction.

Requirements

• Previous experience as a room attendant or in a similar housekeeping role preferred but not required.
• Strong attention to detail and a meticulous approach to cleaning and organizing.
• Physical stamina and the ability to lift, bend, and stand for extended periods.
• Excellent time-management skills and the ability to prioritize tasks effectively.
• Good communication and interpersonal skills, with a customer-centric attitude.
• Flexibility to work varied shifts, including weekends and holidays, as needed.