Room Attendant

Accor Apartments & Realty; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Accor Apartments & Realty is seeking a Room Attendant to join our Housekeeping team in Melbourne. You will clean guest rooms to high standards, restock supplies, and help ensure a remarkable guest stay.

We value a friendly, detail-oriented individual who can work across shifts, including weekends and holidays, while maintaining a safe and welcoming environment for guests and colleagues.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Strong guest-facing communication.
• Eye for detail and time management.
• Able to navigate stairs and corridors and perform physical tasks.
• Willingness to work weekends and public holidays.

Responsibilities

• Clean guest rooms thoroughly (linen changes, bathrooms, surfaces) to ensure a pristine impression.
• Adhere to housekeeping standards and safety guidelines.
• Restock and organise housekeeping trolleys.
• Use cleaning materials safely and maintain a secure environment.
• Respect guest privacy and report maintenance issues promptly.

Skills

Guest service

Attention to detail

Time management

Team collaboration

Physical endurance

Flexible shifts

Job description

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays