Room Attendant

Accor Apartments & Realty; Gold Coast City; On-site; AUD 30,000 - 36,000; Full time

Job summary

Accor Apartments & Realty on the Gold Coast is seeking a Room Attendant to maintain pristine guest rooms and support a smooth housekeeping operation.

You will clean rooms, restock supplies, and collaborate with team members to deliver a welcoming, high-standard guest experience. This role suits someone with a positive attitude, physical stamina, and flexible shifts including weekends and public holidays.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Warm and welcoming communication with guests and colleagues.
• Eye for detail and efficient time management.
• Comfort with a physical role and moving between spaces.
• Collaborative mindset with colleagues from diverse backgrounds.
• Reliable transportation and availability for varied shifts, including weekends and public holidays.

Responsibilities

• Thoroughly clean guest rooms (linen changes, bathrooms, surfaces) to high standards.
• Follow guidelines to maintain impeccable cleanliness.
• Restock and organise housekeeping trolleys and supplies.
• Use cleaning materials safely and adhere to safety protocols.
• Respect guest privacy and ensure a secure, comfortable stay.
• Report maintenance issues promptly to ensure a flawless experience.

Skills

Cleanliness

Warm communication

Attention to detail

Physical endurance

Team collaboration

Availability weekends/holidays

Job description

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays