Roaming Clinic Coordinator - Client Services

Audika; Burwood; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Travel expenses covered

Supportive team environment

Job summary

Audika is seeking a dedicated Customer Services professional for a roaming Clinic Co‑Ordinator role based in Burwood, Sydney. The position supports Audika Hearing clinics across Sydney South West, West, and North, with occasional relocation to ACT.

Travel and flexible hours are a key part of the role, and a valid Australian driver’s licence is required. You will work closely with clinicians and technicians to ensure exceptional client experiences, coordinate appointments, and provide basic

Qualifications

• Experience in customer service and ability to travel regularly.
• Excellent scheduling and organizational skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Oversee daily clinic operations at base and roaming sites.
• Manage client appointments via phone, email, and booking systems.
• Provide basic hearing-device support (cleaning, batteries, Bluetooth pairing).
• Contribute to community engagement and promotional activities.
• Maintain inventory and process invoices and eligibility checks.
• Engage clients with empathy and proactive support.
• Work collaboratively with clinicians, technicians, and internal teams.

Skills

Customer service

Travel coordination

Scheduling

Communication

Tools

CRM software

Job description

Audika is seeking a dedicated Customer Services professional for a roaming Clinic Co‑Ordinator role based in Burwood, Sydney. The position supports Audika Hearing clinics across Sydney South West, West, and North, with occasional relocation to ACT.

Travel and flexible hours are a key part of the role, and a valid Australian driver’s licence is required. You will work closely with clinicians and technicians to ensure exceptional client experiences, coordinate appointments, and provide basic