Client Service Officer

Audika; City of Greater Shepparton; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Permanent Part Time role

Performance incentives

Professional development

MyRewards program

Employee Assistance Program

Job summary

Audika Shepparton Clinic is seeking a dedicated Clinic Co-ordinator to support daily clinic operations two days a week (Tuesday and Wednesday, 9am–5pm). You will greet clients, manage appointments, and collaborate with clinicians and hearing technicians to ensure a smooth, compassionate customer experience.

This part-time position sits within a global hearing health care group, offering clear career development, training, and staff benefits designed to help you thrive in a patient-centered

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

About the role:

We are looking for a passionate customer service individual, who loves to help people, to be a Clinic Co-Ordinator supporting our Audika clinic in Shepparton on part-time basis (2 days a week between 9am - 5pm, no weekends. Tuesday & Wednesday)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
• Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
• Contribute to community engagement, including site visits, promotional activities, and expos.
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

You’ll be successful in this role if you have:

• Previous administration and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Higher School Certificate (HSC) or TAFE Qualification

What’s in it for you:

• Permanent Part Time role in an established global organisation
• Performance incentives
• Supportive hearing care team
• Professional development through clear career path and professional training
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Our Values:

• Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
• We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
• We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.