Roaming Client Services Officer

Audika; Burwood; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Travel expenses covered

Supportive team environment

Job summary

Audika is seeking a dedicated Customer Services professional for a roaming Clinic Co‑Ordinator role based in Burwood, Sydney. The position supports Audika Hearing clinics across Sydney South West, West, and North, with occasional relocation to ACT.

Travel and flexible hours are a key part of the role, and a valid Australian driver’s licence is required. You will work closely with clinicians and technicians to ensure exceptional client experiences, coordinate appointments, and provide basic

Qualifications

• Experience in customer service and ability to travel regularly.
• Excellent scheduling and organizational skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Oversee daily clinic operations at base and roaming sites.
• Manage client appointments via phone, email, and booking systems.
• Provide basic hearing-device support (cleaning, batteries, Bluetooth pairing).
• Contribute to community engagement and promotional activities.
• Maintain inventory and process invoices and eligibility checks.
• Engage clients with empathy and proactive support.
• Work collaboratively with clinicians, technicians, and internal teams.

Skills

Customer service

Travel coordination

Scheduling

Communication

Tools

CRM software

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

We are looking for a passionate customer service individual, who loves to help people, to be a Roaming Clinic Co-Ordinator supporting the Audika Hearing clinics across Sydney South West, West, North and occasionally ACT (Canberra). The role is permanent, full-time working Monday to Friday, between 8.30am - 4.30pm/9am - 5pm, no weekends! The home base clinic will be in Burwood.If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a roaming position and would suit someone who is flexible and willing to travel to support our clinics across South West Sydney, Western Sydney, Northern Sydney and the ACT.

You will need to hold a valid Australian driver's licence and have access to your own vehicle to meet the travel requirements of this role.

We will cover work-related travel expenses, including petrol, accommodation (for travel exceeding two hours if need it), and other eligible expenses.

About the role:

Client Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client‑specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.

Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.

Provide basic hearing‑device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).

Contribute to community engagement, including site visits, promotional activities, and expos.

Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).

Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.

Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We're led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

Our Recruitment process:

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes four key steps:

• Application Review–Our Talent Acquisition team carefully reviews each application against the role criteria personally.
• Online Interview with our Talent Acquisition Partner– an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment.
• In-Clinic/Online Interview with the Hiring Manager– an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
• In-Clinic Job Shadowing Session– you'll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.