Client Service Officer

Audika; Geelong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Permanent Part Time role

90-day onboarding program with hands‑n

Immersive learning in Sydney

Peer Guide ongoing support

Professional development and training

MyRewards program

Online Wellbeing centre

Employee Assistance Program

Birthday and Christmas gifts

Job summary

Audika, part of Demant, is seeking a passionate Clinic Co-Ordinator (Client Service Officer) to support our Belmont and Corio hearing clinics on a permanent full-time basis.

You will work with clinicians and hearing technicians to ensure outstanding service, manage appointments, assist with basic device support, and help run the front desk while expanding knowledge of products and funding programs.

Qualifications

• Administration and customer service experience in retail, hearing care, pharmacy, or allied health.
• Experience with an older demographic preferred.
• Strong interpersonal communication and empathy for clients.
• HSC or TAFE qualification.

Responsibilities

• Oversee daily clinic operations: greet clients and deliver a welcoming environment.
• Manage client appointments via phone, email, and the booking system.
• Provide basic hearing-device support, including cleaning and battery replacement.
• Contribute to community engagement, site visits, promotional activities and expos.
• Maintain inventory and processing invoices and POS transactions; verify client eligibility.
• Engage clients with empathy and warmth while supporting clinicians and team.
• Work independently at front desk while coordinating with staff and stakeholders.

Skills

Customer service

Administration

Interpersonal communication

Empathy

Teamwork

Multitasking

Education

HSC or TAFE qualification

Tools

Booking system

POS system

Inventory management

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

About the role:

We are looking for a passionate customer service individuals, who love to help people, to be Clinic Co-Ordinators(Client Service Offier)supporting our Audika Hearing clinic permanent full time basis (W1: 5daysin Belmont; W2: 4days in Belmont and1day in Corio)(Monday-Friday 9:00-5:06, no weekends)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
• Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
• Contribute to community engagement, including site visits, promotional activities, and expos.
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

You'll be successful in this role if you have:

• Previous administration and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Higher School Certificate (HSC) or TAFE Qualification

What's in it for you:

• Permanent Part Time role in an established global organisation
• Performance incentives
• Benefit from Audika's comprehensive 90-day onboarding program, designed to set you up for success. You'll receive hands-on training, attend an immersive learning experience in Sydney, gain ongoing support from an experienced Peer Guide.
• Professional development through clear career path and professional training
• MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.