Part-Time Clinic Coordinator & Customer Care

Audika; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

Audika is seeking a patient-focused Clinic Co-ordinator to support two HearingClinics in Hurstville and Burwood. The part-time role (4 days, Tue-Fri, 9:00–5:06) is based at the home clinic in Hurstville and excludes weekends.

You will oversee daily clinic operations, manage client bookings, provide basic hearing-device support, and engage with the community to enhance client experience while collaborating with clinicians and technicians.

Qualifications

• Experience in customer service or healthcare settings is preferred.
• Ability to manage front-desk operations with professionalism.
• Strong organisational skills and attention to detail.

Responsibilities

• Oversee daily clinic operations and welcome clients in a tidy, friendly environment.
• Manage client appointments via phone, email and the booking system across two clinics.
• Provide basic hearing-device support, including cleaning, battery changes and Bluetooth pairing (training provided).
• Support community engagement through site visits, events, and promotions.
• Maintain inventory of hearing devices and process invoices and POS transactions; verify eligibility (HSP, DVA, private insurance).
• Engage clients with empathy, respond to enquiries, and offer proactive support.
• Collaborate with clinicians and hearing technicians to ensure quality hearing health care outcomes.
• Support a small team and coordinate front-desk activities across two clinics.

Skills

Customer service

Organisational skills

Team collaboration

Multi-clinic coordination

Tools

Booking system

POS system

Job description

Audika is seeking a patient-focused Clinic Co-ordinator to support two HearingClinics in Hurstville and Burwood. The part-time role (4 days, Tue-Fri, 9:00–5:06) is based at the home clinic in Hurstville and excludes weekends.

You will oversee daily clinic operations, manage client bookings, provide basic hearing-device support, and engage with the community to enhance client experience while collaborating with clinicians and technicians.