Return to Work Specialist

Arthur J. Gallagher & Co. (AJG); Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible and hybrid work arrangements

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

4 weeks annual leave plus up to 2 more

Lifestyle Leave purchase options

Job summary

Gallagher Bassett in Australia seeks a Return to Work Specialist to guide injured workers through recovery and a sustainable return to work journey. You will deliver a personalised, empathetic face-to-face service for individuals who have experienced workplace injury, encouraging ownership of actions and outcomes.

You will collaborate with employers, health practitioners, and vocational providers, educate on legislation and processes, and support stakeholders with comprehensive work plans and

Qualifications

• Experience in Workers' Compensation or Claims Management.
• Knowledge of Return to Work legislation is desirable.
• Excellent customer service and communication skills.

Responsibilities

• Facilitate and attend face-to-face visits with injured workers, employers, health practitioners, and allied health professionals to support the return to work process.
• Educate stakeholders on legislative requirements, return to work processes, and available support services to achieve agreed goals.
• Collaborate with vocational providers and internal stakeholders to ensure consistency and achieve return to work and life outcomes.
• Attend medical reviews and implement early intervention strategies while monitoring medical and cost management strategies for sustainability.
• Communicate with stakeholders to develop and monitor Work Plans (Service Plans) and assist with workers' compensation documentation.
• Maintain accurate documentation and attend file reviews with employer representatives to ensure evidence-based decisions on claims.

Skills

Workers' compensation experience

Claims management

Autonomous with learning mindset

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of a Return to Work Specialist, you will be is responsible for helping guide people through their recovery and return to work journey post workplace injury to achieve a sustainable return to work and life. You will do this by delivering a personalised, empathetic face to face service for individuals that have experienced a workplace injury. The roles focus is to positively influence and encourage parties to participate in the return to work process and take ownership of actions.

How you'll make an impact

• Facilitate and attend face-to-face visits with injured workers, employers, health practitioners, and allied health professionals to support the return to work process.
• Educate stakeholders, including injured workers, on legislative requirements, return to work processes, and available support services to achieve agreed goals.
• Collaborate with vocational providers and internal stakeholders to ensure consistency and achieve return to work and life outcomes.
• Attend medical reviews and implement early intervention strategies while monitoring medical and cost management strategies for sustainability.
• Communicate with stakeholders to develop and monitor Work Plans (Service Plans) and assist with workers' compensation documentation.
• Maintain accurate documentation and attend file reviews with employer representatives to ensure evidence-based decisions on claims.

About you

• Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirable
• Experience in the Allied Health or Job Placement industry is highly desirable
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential
• Excellent customer service, communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.