Return to Work Specialist

Arthur J. Gallagher & Co. (AJG); City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid Parental Leave

Reproductive leave

Education and development programs

Health insurance discounts

Wellness programs

Birthday leave

Job summary

Gallagher Bassett is seeking a Return to Work Specialist in Australia to lead recovery and return-to-work strategies for injured workers. You will collaborate with Case Managers and employers to remove barriers, influence planning, and drive positive health outcomes.

You will combine clinical knowledge with stakeholder skills to support diverse workplace injuries and promote long-term recovery, with opportunities across leadership, technical roles and injury management.

Qualifications

• Experience in Occupational Rehabilitation, Injury Management, Return to Work Coordination, Workers' Compensation, Rehabilitation Counselling or Workplace Rehabilitation.
• Workers' Compensation claims experience is beneficial but not essential.
• Tertiary qualifications in a health, rehabilitation or allied health discipline are highly regarded.
• Strong stakeholder management and communication skills, with the ability to influence, coach and develop practical solutions.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Providing expert recovery and return-to-work guidance across a portfolio of claims.
• Managing a small portfolio of complex and high-risk claims.
• Supporting Case Managers with strategy and claim conferencing.
• Identifying biopsychosocial barriers impacting recovery and work capacity.
• Driving sustainable and meaningful return-to-work outcomes.
• Conducting virtual and face-to-face workplace visits when required.
• Building strong relationships with injured workers, employers, treating practitioners and internal stakeholders.
• Providing coaching and leadership on recovery and return-to-work best practice within the team.
• Supporting the management of both physical and psychological injury claims.

Skills

Stakeholder management

Communication skills

Coaching & development

Prioritization in fast-paced env

Education

Bachelor's in health/rehabilitation related field

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Use Your Rehab Expertise to Drive Real Recovery Outcomes!

Make a genuine impact. Build a long-term career. Help people get their lives back on track.

If you're an Occupational Rehabilitation Consultant or Rehabilitation Counsellor looking for a career that allows you to focus on outcomes in a different setting rather than billable hours and report writing, this could be the opportunity you've been searching for.

At Gallagher Bassett, you'll use your clinical and recovery expertise to influence recovery journeys, support injured workers, and drive sustainable return to work outcomes—all while enjoying greater career growth opportunities within one of Australia's largest workers compensation providers.

Why Make the Move to Gallagher Bassett?

Many rehabilitation professionals tell us they're looking for:

• Greater influence over recovery outcomes
• Stronger stakeholder engagement and problem-solving
• Career progression beyond consulting
• Opportunities to move into leadership, technical specialist, injury management, project, training or operational roles
• A more balanced and flexible way of working

As a Return to Work Specialist, you'll work closely with injured workers, employers and claims professionals to develop practical recovery strategies that make a real difference.

You’ll combine your clinical knowledge, injury management experience and stakeholder skills to support recovery and return-to-work outcomes across a diverse range of workplace injuries.

How you'll make an impact

As a Return to Work Specialist, you'll be the recovery and return-to-work expert within our claims team.

Working alongside Case Managers and employers, you'll identify barriers to recovery, provide strategic advice, influence return-to-work planning and support positive health outcomes for injured workers.

Your responsibilities will include:

• Providing expert recovery and return-to-work guidance across a portfolio of claims
• Managing a small portfolio of complex and high-risk claims
• Supporting Case Managers with strategy and claim conferencing
• Identifying biopsychosocial barriers impacting recovery and work capacity
• Driving sustainable and meaningful return-to-work outcomes
• Conducting virtual and face-to-face workplace visits when required
• Building strong relationships with injured workers, employers, treating practitioners and internal stakeholders
• Providing coaching and leadership on recovery and return-to-work best practice within the team
• Supporting the management of both physical and psychological injury claims

About you

We're keen to hear from professionals with experience in Occupational Rehabilitation, Injury Management, Return to Work Coordination, Workers Compensation, Rehabilitation Counselling or Workplace Rehabilitation.

You will also possess:

• Strong stakeholder management and communication skills
• A passion for helping people achieve positive recovery outcomes
• The ability to influence, coach and develop practical solutions
• Experience managing competing priorities in a fast-paced environment
• Tertiary qualifications in a relevant health, rehabilitation or allied health discipline (highly regarded)

Workers Compensation claims experience is beneficial but not essential for candidates with transferable occupational rehabilitation or injury management experience.

What we can offer you:

• Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
• Paid Parental Leave to support your family life.
• Reproductive leave.
• A friendly, collaborative, and supportive working environment.
• Opportunities for ongoing education and development, as well as genuine career progression.
• Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.
• Discounts and cash-back offers from hundreds of retailers.
• Birthday leave – take a day off during your birthday month as a gift from GB!

Ready for Something Different?

If you're ready to move into a role where you can genuinely influence recovery outcomes, build deeper stakeholder relationships, and access broader long-term career opportunities, we'd love to hear from you.

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Agency applications will not be considered.

Gallagher Bassett is a proud to be Equal Opportunity Employer. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.