Claims Assistant

Gallagher Bassett; City of Melbourne; Hybrid; AUD 50,000 - 80,000; Full time

Benefits offered by this job

4 weeks annual leave

Health insurance discounts

Flexible and hybrid work arrangements

Two paid volunteer days annually

Employee stock purchase programme

Paid parental leave

Job summary

A leading insurance provider in Melbourne is seeking entry-level Claims Assistants to join their Workers Compensation Claims team. This position is ideal for those studying or qualified in fields like Insurance or Business, as no prior experience is required. Successful candidates will assist in supporting injured workers and claims processes. The company offers competitive benefits, flexible work arrangements, and a commitment to diversity and inclusion, making it an excellent opportunity for those looking to grow in the insurance sector.

Qualifications

• No prior insurance or claims experience required.
• A passion for learning and dedication to service.
• Motivated disposition.

Responsibilities

• Ensure customers receive the support needed for recovery.
• Support claims teams with administrative duties.
• Utilise systems for record keeping and file notes.

Skills

Attention to detail

Time-management

Organizational skills

Customer service

Communication skills

PC literacy

Microsoft Office experience

Education

Completion of Year 10 secondary school studies

Job description

At Gallagher Bassett, we help people through challenging moments because it’s more than a job—it’s our purpose. Every day we navigate complexity, support recovery, and deliver outcomes that make a real difference. We’re a fast‑paced team of fixers, empathetic experts and outcomes drivers who care about doing the right thing. Whether you are managing claims, supporting clients or improving processes, you’ll play a vital role helping businesses and individuals move forward with confidence.

Overview

Our team is growing and we’re hiring multiple entry‑level Claims Assistants to support our Workers Compensation Claims team. This role may interest you if you are studying or qualified in Insurance, Administration, Business, Allied Health, Psychology, Law, Social Work (or similar disciplines) or if you are looking to re‑enter the workforce. You don’t need prior insurance or claims experience—just a passion for learning, dedication to service and a motivated disposition. We offer learning and career pathways, ongoing training, succession planning and mentoring.

How You'll Make An Impact

• Ensure all customers receive the support and guidance they require so injured workers can recover and safely return to work.
• Support the claims teams by completing and sending letters, arranging medical appointments, conducting reminders, sending emails and other administrative duties.
• Utilise Worksafe and Gallagher Bassett systems and programmes for records keeping, file notes and contacts.

About You

• A passion for servicing customers.
• High attention to detail.
• Time‑management and organisational skills.
• Excellent communication skills.
• PC literacy and Microsoft Office experience.
• Minimum completion of Year 10 secondary school studies.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
• Novated leasing opportunities.
• Two paid volunteer days annually.
• Health insurance discounts with our group insurance plan.
• Employee stock purchase programme.
• Paid parental leave.

Other benefits include

• Flexible and hybrid work arrangements.
• Mental health and wellbeing support for you and immediate family.
• Employee recognition awards and service milestone recognitions.
• Peer support programme.
• Annual flu vaccinations.
• Access to Reward Gateway—discount offers at over 350 retailers.
• And more…

We value inclusion and diversity

Inclusion and diversity (I&d) is a core part of our business, embedded into every facet of Gallagher. For more than 95 years, we have led with a commitment to sustainability and to support the communities where we live and work. We embrace our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes all persons are entitled to equal employment opportunity and prohibits any form of discrimination by managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status or any other characteristic protected by applicable law. Equal employment opportunity will be extended in all aspects of our employment relationship, and reasonable accommodations will be provided for qualified persons with disabilities, unless the accommodation would impose an undue hardship.