Return to Work Officer

Arthur J. Gallagher & Co. (AJG); Adelaide; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

4 weeks annual leave

Volunteer days

Novated Leasing

Health insurance discounts

Employee stock purchase

Paid parental leave

Flexible work arrangements

Mental health support

Job summary

Gallagher Bassett is hiring a Return to Work Officer to provide empathetic, personalised services for workers, employers and health practitioners. You will manage a mixed portfolio of Corporate and Commercial medical expense claims and contribute to timely, compliant interventions.

Key duties include risk assessments, liaising on legislation changes, and delivering high-quality claims administration. A proactive, autonomous mindset is essential in this fast-paced environment with flexible/hybrid

Qualifications

• Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirable
• Experience in the Allied Health or Job Placement industry is highly desirable
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential
• Excellent customer service, communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment

Responsibilities

• Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out. Escalate claims to a Return to Work Specialist if required within agreed timeframes
• Maintain knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers
• Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation
• Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process, legislative requirements and premium impact
• In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated
• Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme
• Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of a Return to Work Officer you will be responsible for the delivery of personalised, empathetic services, that provides early intervention and high quality face-to-face service to workers, employers and treating health practitioners. This role is a stepping stone towards the RTWS role, and manages a portfolio comprised of both Corporate and Commercial medical expense claims.

How you'll make an impact

• Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out. Escalate claims to a Return to Work Specialist if required within agreed timeframes;
• Maintain knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers;
• Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation;
• Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process, legislative requirements and premium impact;
• In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated;
• Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
• Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand.

About you

• Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirable
• Experience in the Allied Health or Job Placement industry is highly desirable
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential
• Excellent customer service, communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.